Admission- Admin Assistant

Sayfol International School; Kuala Lumpur; On-site; MYR 30,000 - 45,000; Full time

Job summary

An international school in Kuala Lumpur is seeking an Admissions Support staff member to handle inquiries, process applications, and provide clerical assistance. The ideal candidate will possess a minimum SPM or Diploma in a relevant field, with experience in customer service and knowledge of data entry systems such as Gibbon. Strong organizational skills and proficiency in Microsoft Office are essential. The role involves managing admissions inquiries, scheduling interviews, and preparing materials for recruitment events.

Qualifications

• Minimum SPM / Diploma in Administration, Business, or related field.
• Previous experience in customer service or administrative work is an advantage.
• Experience in school admissions or data entry systems (e.g., Gibbon) is an advantage.
• Detail-oriented with high accuracy in data entry and document handling.
• Proficient in Microsoft Office (Word, Excel, Outlook).

Responsibilities

• Manage all admission inquiries from phone calls, emails, and walk-in visitors.
• Check and process admission applications for completeness and accuracy.
• Schedule interviews, campus tours, and other appointments.
• Prepare materials for events like open days and recruitment fairs.
• Provide administrative support to Superior/Finance Manager as needed.

Skills

Customer service skills

Communication skills

Organizational skills

Time-management skills

Problem-solving skills

Proficiency in Microsoft Office

Education

Minimum SPM / Diploma in Administration, Business, or related field

Job description

Manage all admission inquiries from incoming phone callss, emails, and walk-in visitors.

Provide accurate, friendly information and direct inquiries to the right personnel when needed.

Manage the main admissions email inbox and respond promptly.

2. Application Processing & Data Management

Check and process admission applications to ensure they are complete and accurate.

Help schedule entrance assessments.

Prepare and send acceptance, waitlist or rejection letters.

Enter and update applicant information in Gibbon (School Management System)

Track/Follow up application progress and make sure all required documents are received and properly filed.

3. Administrative & Clerical Support

Schedule interviews, campus tours, and other appointments for the admissions team.

Prepare materials for events like open days and recruitment fairs.

Keep office supplies and admission materials organized and stocked/Inventory.

Assist with mailings and general correspondences.

Prepare daily reports on admissions, withdrawals, and scheduled assessments.

Provide administrative support to Superior/Finance Manager when needed.

Work with the team on special projects.

Job Requirements

Education & Experience

• Minimum SPM / Diploma in Administration, Business, or related field.
• Previous experience in customer service or administrative work is an advantage.
• Experience in school admissions or data entry systems (e.g., Gibbon) is an advantage.
• Good communication skills (phone, email, and in-person).
• Good organizational and time-management skills.
• Detail-oriented with high accuracy in data entry and document handling.
• Able to manage multiple tasks and meet deadlines.
• Good problem-solving skills and able to handle routine inquiries independently.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Willing to learn.

Personal Qualities

• Friendly, professional, and customer-focused.
• Team player with a positive attitude.
• Able to maintain confidentiality of applicant information.
• Reliable, responsible, and able to work with minimal supervision.