Administrator - Front Desk

PwC; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A major professional services firm in Kuala Lumpur is seeking a phone operator to support clients and handle communications. You will be responsible for greeting visitors, managing phone inquiries, and maintaining professionalism. Ideal candidates will have 1-3 years of relevant experience, excellent communication skills, and a customer service orientation. This role requires a proactive approach to problem-solving and the ability to work in a fast-paced environment. Join a dynamic team committed to excellence.

Responsibilities

• Conduct professional manner and take responsibility for work.
• Identify suggestions for improvements when problems arise.
• Handle, manipulate and analyze data and information.
• Communicate with empathy and adapt communication style.
• Develop basic working relationships with clients and visitors.

Skills

Good communication skills

Customer service oriented

Interpersonal and team working skills

Attention to detail

Proactive and demonstrates initiative

Job description

Job Summary

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose‑led and values‑driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

At the Administrative level, you’ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

Responsibilities

• Conduct yourself in a professional manner and take responsibility for work and commitments.
• Flex approach to meet the changing needs of teams and clients.
• Identify and make suggestions for improvements when problems and/or opportunities arise.
• Learn about business needs that are changing and consider the impact on services provided.
• Take action to stay current with new and evolving technology.
• Handle, manipulate and analyse data and information responsibly.
• Communicate with empathy and adapt communication style to meet the needs of the situation and audience.
• Anticipate the needs of others and take appropriate action.
• Embrace different points of view and welcome opposing and conflicting ideas.
• Uphold the firm’s code of ethics and business conduct.
• Attend to visitors by greeting them, directing them to destinations, directing calls to relevant parties, and relaying messages if necessary.
• Deal with inquiries on the phone.
• Develop basic/good working relationships with clients and visitors.
• Maintain professional appearance and behaviour when attending to the general public and clients.
• Use the telephone switchboard and database of telephone information quickly and efficiently.
• Transfer and direct incoming calls using the telephone system and database for information access.
• Take messages and relay written and/or verbal messages to correct PwC staff quickly.
• Keep updated on the firm’s service offerings in order to respond and provide callers with correct information.

Preferred Skills

• Good communication skills, and professional appearance and behaviour.
• 1‑3 years of experience in a phone operator role. Experience in a corporate organisation is preferred.
• Good oral and written communication skills (including English language).
• Customer service oriented.
• Interpersonal and team working skills, professional personal presentation, pays attention to detail, reliable, proactive and demonstrates initiative, able to work in a stressful environment.

Requirements

Education: None specified.

Certifications: None specified.

Other Information

Available for Work Visa Sponsorship: No.

Government Clearance Required: Yes.

Travel Requirements: Not Specified.