Administrative Assistant

Jonkercasing Haus; Malacca City; On-site; MYR 100,000 - 150,000; Full time

Job summary

A retail logistics company in Malacca is seeking a warehouse associate to manage inventory and support dispatch operations. Responsibilities include labeling parcels, assisting in stock receipt and inventory entry, promoting products through social media, monitoring stock levels, and handling warranty claims. Knowledge of vape products is a plus. This role supports both the logistics and sales teams in a dynamic environment.

Qualifications

• Ability to accurately label and dispatch parcels.
• Familiarity with inventory management systems.
• Basic knowledge of vape products for customer engagement.

Responsibilities

• Ensure parcels are labeled and dispatched correctly.
• Assist in receiving stock and recording it in the inventory system.
• Promote products on social media platforms.
• Monitor stock levels and perform daily stock counts.
• Handle warranty claims and product assessments.

Job description

Ensure all parcels are correctly labeled and placed in the designated dispatch area.

GDEX for outstation shipments.

Lalamove for local deliveries, following terms and conditions, and escalating issues to the superior if needed.

Stock Receiving & System Entry

Assist the Warehouse Manager in receiving stock from suppliers.

Record all incoming goods accurately in the inventory system using Goods Received Notes (GRN) or Purchase Invoices.

Product Catalogue & Customer Engagement

Prepare and post daily product catalogues on WhatsApp and Telegram channels.

Promote product visibility and assist customers/dealers in placing orders through these platforms.

Warranty Claims & Product Assessment

Assess warranty claims related to defective products.

Process replacements or escape complicated claims to a superior.

Inventory Management

Monitor stock levels and submit restocking requests for approval (HQ-specific).

Maintain full product displays on retail shelves to support walk-in sales (KL-specific).

Conduct daily stock counts and update the system accordingly.

Investigate and resolve stock variances in collaboration with warehouse staff.

General & Administrative Tasks

Carry out ad-hoc tasks assigned by superiors.

Provide operational support to the logistics, warehouse, and sales teams as required.

Product Knowledge

Knowledge of vape products is an added advantage and supports improved customer service and inventory decision-making.