Admin Executive

Tea Garden Management; Johor Bahru; On-site; MYR 100,000 - 150,000; Full time

Job description

Key Responsibilities

• Support the development and implementation of departmental initiatives, including:
  • 5S methodology and other new projects deployment (labelling, KDS, Inventory)
  • Creation and refinement of Standard Operating Procedures (SOPs) and Kitchen Manual
  • Development of cleaning checklists and labeling guidelines
• Collaborate with the new outlet opening team to establish and document operational procedures:
  • Design acceptance checklists
  • Update and enhance pre-opening workflows
• Maintain and organize monthly reports identifying underperforming branches with significant issues, as flagged by chefs for Chef Audit, QA audit, etc; compile data and insights for management review.
• Monitor and follow up on the completion timelines for Corrective Action Reports (CARs) for Chef Audit.
• Draft and distribute internal departmental announcements/Memo as needed.
• Log and compile reports on validated online customer complaints in Excel for further analysis.
• Conduct a monthly review and comparison of stock loss reports across branches and provide support on stock loss management.
• Highlight and document branches facing critical operational challenges or consistently poor food cost performance.
• Develop standardized order forms to streamline ordering processes across all branches.