Admin cum Customer Service

Three D Kitchen Cabinet; Puchong; On-site; MYR 20,000 - 100,000; Full time

Job summary

A local kitchen solutions provider in Puchong is seeking an ADMIN CUM CUSTOMER SERVICE professional. Responsibilities include managing office administration, responding to customer inquiries, and ensuring high levels of customer satisfaction. The role involves coordinating correspondences, preparing documentation, and maintaining customer records. Candidates should be skilled in handling complaints and providing solutions. This position offers a chance to be part of a dynamic team in a supportive work environment.

Responsibilities

• Handle day-to-day office administration and operations.
• Attend to customer inquiries via phone, email, or social media.
• Handle customer complaints and provide appropriate solutions.

Job description

ADMIN CUM CUSTOMER SERVICE- PUCHONG UTAMA

Administrative Responsibilities

• Handle day-to-day office administration and operations
• Maintain proper filing systems (physical and digital documents)
• Manage incoming and outgoing correspondence (emails, letters, calls)
• Coordinate meetings, appointments, and schedules
• Prepare reports, letters, and basic documentation
• Monitor office supplies and handle procurement when needed
• Support management and staff with general administrative tasks
• Ensure administrative and financial records are up to date and organized. Prepare and issue invoices, receipts, and payment vouchers

Customer Service Responsibilities

• Attend to customer inquiries via phone, email, or social media platforms
• Handle customer complaints and provide appropriate solutions
• Maintain customer records and update databases
• Follow up with customers on deliveries or service issues
• Ensure high levels of customer satisfaction and professionalism