Admin - Corporate Operations

Talentcloud.ai; Petaling Jaya; On-site; MYR 200,000 - 250,000; Full time

Job summary

A technology-driven organization in Petaling Jaya is seeking an Admin for Corporate Operations. You will manage exchange orders, ensure transaction accuracy, and participate in performance reviews. The ideal candidate has at least a diploma in Tourism or Hospitality and possesses strong office and analytical skills. A focus on customer service is crucial. Join us to help achieve excellence in operations while adhering to our standard procedures and supporting team performance.

Qualifications

• Minimum 1 year of working experience in administration and clerical tasks.
• Strong office skills such as typing, printing, and data entry.
• Customer focused and service driven.

Responsibilities

• Perform Ex-Change order issuance and refund processes daily.
• Ensure accuracy of all invoices and transactions.
• Participate in Performance Review and Learning Sessions.

Skills

Customer service orientation

Attention to detail

Office skills (typing, data entry)

Analytical ability

Growth mindset

Education

SPM or Diploma in Tourism & Hospitality

Job description

As an Admin - Corporate Operations, your responsible to perform transactions related to the operation department to achieve an excellent level of customer and business expectations.

JOB RESPONSIBILITIES

• Perform all the Ex-Change orders issuance and refund processes in accordance with the Service Level Agreement (SLA) daily.
• Raise the sales folders to facilitate the operations process.
• Ensure follow up on data collection, compilation, and reporting.
• Follow up on the payments for credit card declined cases with clients.
• Ensure all invoices and transactions are accurate.
• Follow up supplier invoice.
• Update and support daily operations related to daily documentation and deliverables.
• Participate in the Performance Review and Learning Session with the team
• Involve in Travel events, when necessary, i.e., MAS Travel Fair, MATTA Fair, etc.
• Work closely with other associates and support in calling on important customers and establishing multiple levels of contact within the customer’s organization.
• Safeguard and not to disclose customer (personal and organization) details and our company’s confidential information.
• No credit given to customers, friends or travel agents unless authorized (written) by Head of Department.
• Ensure that all Standard Operating Procedures are adhered to.
• Any other duties at the discretion of the company.

JOB REQUIREMENTS

• SPM or Diploma in Tourism & Hospitality or any related field
• Minimum 1 year working experience in administration and clerical.
• Strong office skills as typing, printing, scanning, copying, data entry, report updating, filing, and scheduling.
• Customer service and experience driven person.
• Attentive to details, accuracy and result oriented person.
• Good level of numeracy and analytical ability.
• Growth mindset person - positive, proactive, creative solutions and make continuous improvement.

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