Admin Assistant

GB GOLD SDN. BHD.; Selangor; On-site; MYR 20,000 - 100,000; Full time

Job summary

A gold trading company is seeking an Admin Assistant to manage daily orders, customer interactions, and inventory processes. This role involves providing administrative support to the sales team and ensuring accurate documentation of orders. Candidates should possess a Diploma in Business Administration and have at least 2 years of experience. Communication skills in English and Bahasa Malaysia are essential. The position offers benefits like annual leave and performance bonuses.

Benefits

Annual Leave

Performance Bonus

KWSP, SOCSO & EIS

Qualifications

• Minimum 2 years working experience in a related field.
• Able to start work immediately.
• Fresh Graduates are encouraged to apply.

Responsibilities

• Assist with customer order processing and invoicing.
• Maintain accurate stock levels of gold items.
• Provide customer service support by resolving queries.
• Communicate with suppliers and negotiate prices.
• Maintain organized records of product catalogs.
• Collaborate with sales team for administrative support.
• Coordinate packaging and shipping of gold orders.
• Input data in the company's CRM system.

Skills

Good communication and coordination skills

Computer literate and proficient in MS Office

Good initiative and follow-up skills

Ability to work independently

Fluent in English

Education

Diploma or bachelor's degree in business administration or equivalent

Tools

Accpac

UBS

SQL

Job description

We are looking for an Admin Assistant to join our team.

The Admin Assistant will be responsible for accurately processing daily orders and ensuring the process is timely and accurate.

Job Responsibilities

• Assist with other ad-hoc tasks as and when required by the management.
• Hardworking, responsible, willing to learn, multiple tasks and can work with minimum supervision.
• Willing to learn and take over when superior assign new task to in charge.
• Good working attitude, Positive, and a dependable team player.
• Order processing and invoicing: Assist in processing customer orders, ensuring accuracy in product details, pricing, and shipping information; Generate and send invoices, receipts, and order confirmations to clients; Process customer invoice and delivery order detailed and accurately.
• Inventory management: Maintain accurate stock levels of gold items; Track and update inventory records, and coordinate with suppliers for timely restocking.
• Customer service support: Provide support to the customer service team by handling inquiries, resolving issues, and ensuring timely responses to customer queries; Maintain a professional and helpful demeanor when communicating with customers.
• Vendor communication: Communicate with gold suppliers and manufacturers to facilitate smooth procurement processes; Assist in negotiating prices, placing orders, and coordinating deliveries.
• Documentation and record-keeping: Maintain organized records of product catalogs, supplier agreements, and other relevant documentation; Ensure that all paperwork is accurate and up-to-date; Maintain a proper and efficient filing system for all our documents according to company procedures.
• Sales support: Collaborate with the sales team to provide administrative support, such as preparing sales reports, tracking performance metrics, and updating customer databases; Assist in the creation of sales presentations and promotional materials.
• Quality control assistance: Work with the quality control team to ensure that gold items meet established standards; Assist in documenting and addressing any quality issues with suppliers.
• Packaging and shipping coordination: Coordinate the packaging and shipping of gold orders, ensuring they are dispatched in a timely and secure manner; Monitor shipping logistics and update customers on the status of their orders.
• Appointment scheduling: Schedule appointments for clients interested in viewing or purchasing gold items; Coordinate with the sales team to ensure availability and smooth customer interactions.
• Data entry and system maintenance: Input and update data in the company's CRM system and other databases; Ensure the accuracy and completeness of information to support decision-making processes.
• Accounting support with SQL: Assist basic accounting tasks related to daily sales and transactions; Support reconciliation of orders and payments using SQL accounting system; Ensure all related data is accurate and up to date; Help generate simple financial reports as needed; Coordinate with the accounts department when required.

Job Requirements

• Candidate must possess at least a Diploma or bachelor's degree in business administration or equivalent.
• Minimum 2 years working experience in a related field.
• Possess good communication and coordination skills.
• Has good initiative, follow-up skills, is well-organized and able to work independently in a fast-paced environment.
• Fluent in English and Bahasa Malaysia, preferably.
• Computer literate and proficient in MS Office.
• Possess experience & knowledge in software such as Accpac, UBS, SQL is an added advantage.
• Able to start work immediately.
• Fresh Graduates are encouraged to apply.
• On the job training will be provided.

Staff Benefits

Annual Leave
Performance Bonus
KWSP, SOCSO & EIS Include

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