Admin Assistant

Lighting Illusions; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A lighting and fans retailer is seeking a dynamic Admin Assistant to join its Malaysian office. This role involves providing professional administrative support, maintaining product information, and managing customer inquiries. Ideal candidates should possess a Bachelor's Degree and have at least 2 years of relevant experience. Strong English communication skills and a passion for eCommerce are essential. Join a successful Australian company and contribute to its international expansion.

Benefits

Opportunities for professional development

Collaborative work environment

Cutting-edge eCommerce technology

Qualifications

• Minimum 2 years of relevant administrative or customer service experience.
• Bachelor's Degree in Business Studies, Management, Administration, or related field.
• Genuine passion for learning and professional development.

Responsibilities

• Provide professional administrative support including data entry, customer communications, and live chat assistance.
• Maintain and update product information across our eCommerce platforms.
• Handle customer inquiries with expertise and care.

Skills

Excellent English communication skills

Exceptional time management

Organizational abilities

Strong computer skills

Adaptability to new systems

Customer service experience

Education

Bachelor's Degree in Business Studies

Tools

CRM systems (NetSuite, Freshdesk)

Google Workspace applications

Job description

Lighting Illusions is one of Australia's premier fans and lighting retailers, and we're expanding! We're seeking a dynamic Admin Assistant to join our growing Malaysian office and work directly with our Australian eCommerce team to deliver exceptional customer experiences.

About Us

Lighting Illusions is one of Australia's premier fans and lighting retailers, and we're expanding! We're seeking a dynamic Admin Assistant to join our growing Malaysian office and work directly with our Australian eCommerce team to deliver exceptional customer experiences.

What You'll Do

Be the backbone of our customer success:

• Provide professional administrative support including data entry, customer communications, and live chat assistance
• Maintain and update product information across our eCommerce platforms
• Handle customer inquiries with expertise and care
• Manage customer order administration from start to finish
• Resolve customer issues with efficiency and empathy
• Take on exciting ad‑hoc projects that contribute to our growth

What We're Looking For

Your Background:

• Bachelor's Degree in Business Studies, Management, Administration, or related field
• Minimum 2 years of relevant administrative or customer service experience
• Excellent English communication skills (written and verbal)

Your Superpowers:

• Exceptional time management and organizational abilities
• Clear, positive communication style that builds relationships
• Genuine passion for learning and professional development
• Meticulous attention to detail with a highly organized approach
• Strong computer skills and quick adaptability to new systems
• Enthusiasm for eCommerce and creating customer happiness

Bonus Points For:

• Experience with CRM systems (NetSuite, Freshdesk)
• Familiarity with Apple operating systems
• Proficiency in Google Workspace applications (Sheets, Docs, etc.)

Why Join Us?

• Be part of a successful Australian company's international expansion
• Work with cutting‑edge eCommerce technology and systems
• Collaborate with experienced professionals across multiple markets
• Opportunity to grow your skills in a dynamic, fast‑paced environment
• Make a real impact on customer satisfaction and business success

Ready to illuminate your career with us? We'd love to hear from you!