Account Manager (Personal & Home Care)

Caldic; Selangor; On-site; MYR 50,000 - 70,000; Full time

Job summary

A global distribution leader in Malaysia is seeking an Account Manager skilled in the Personal & Home Care industry. The ideal candidate will manage existing accounts while actively pursuing new business opportunities. Responsibilities include nurturing client relationships, ensuring customer satisfaction, and driving revenue growth. A bachelor's degree and experience in account management or business development are required. This role offers the chance for career growth within a dynamic and collaborative team.

Benefits

Global opportunities for career growth

Inclusive and diverse work environment

Dynamic team culture

Qualifications

• 2+ years in a customer-facing role in account management.
• Strong ability to acquire new customers.
• Demonstrated ability to build long-term client relationships.

Responsibilities

• Manage and grow existing customer accounts.
• Identify and pursue new business opportunities.
• Provide ongoing support to clients.

Skills

Customer-Focused

Problem-Solver

Collaborative

Detail-Oriented

Strong communication skills

Education

Bachelor’s degree in Science, Cosmetic Science or related field

Tools

MS Office

CRM software

Job description

We are seeking a proactive and dedicated Account Manager with experience in the PHC industry to join our dynamic team. This role combines managing and growing existing customer accounts with a strong focus on acquiring new business opportunities. You will play a crucial role in nurturing relationships, ensuring customer satisfaction, and driving revenue growth by identifying new customers and expanding the company’s market share.

This position is ideal for a results‑driven professional who thrives in both relationship management and business development. If you excel at retaining and growing existing accounts while actively seeking and converting new prospects, we’d love to hear from you.

Key Responsibilities

Account Management & Relationship Building

Act as the primary contact for a portfolio of existing accounts, fostering long‑term relationships to ensure customer satisfaction and retention.

Regularly engage with clients to understand their business needs and proactively offer solutions.

New Customer Acquisition

Actively identify, prospect, and pursue new customer opportunities within the target market.

Develop and execute strategies to expand the customer base, driving growth and establishing a strong pipeline of potential clients.

Incremental Growth & Cross‑Selling

Identify opportunities for incremental growth within existing accounts by promoting relevant products and services.

Collaborate with the sales team to maximize revenue through upselling and cross‑selling initiatives.

Customer Support & Problem Resolution

Provide ongoing support to clients, addressing inquiries, troubleshooting issues, and ensuring their needs are met.

Coordinate with internal teams to deliver a seamless customer experience and resolve challenges efficiently.

Market Awareness & Feedback Gathering

Stay informed about industry trends and competitive activities that impact customer needs or expectations.

Collect feedback from clients and prospects to refine product offerings and service approaches, ensuring alignment with market demand.

Reporting & Performance Tracking

Track and report on account performance metrics, including customer satisfaction, account growth, and new customer acquisition progress.

Prepare regular updates for internal stakeholders on account status, sales pipelines, and emerging opportunities.

Position Requirements & Key Abilities

Education

• Bachelor’s degree in Science, Cosmetic Science or related field.

Experience

• Proven experience in account management and business development within the Personal & Home Care, with at least 2 years in a customer‑facing role.

Business Development Skills

• Strong ability to acquire new customers, including prospecting, lead generation, and closing sales.

Relationship Management

• Demonstrated ability to build and maintain long‑term client relationships.

Sales Skills

• Consultative selling approach with experience in both upselling to existing clients and developing new accounts.

Communication

• Exceptional interpersonal, verbal, and written communication skills.

Analytical Ability

• Ability to assess client needs and translate them into actionable strategies.

Customer Focus

• Commitment to customer success and satisfaction.

Tools

• Proficiency in MS Office and CRM software.

Key Personal Attributes

Customer‑Focused

• A commitment to meeting and exceeding client expectations and building long‑term loyalty.

Problem‑Solver

• Strong problem‑solving skills with the ability to identify and address customer challenges effectively.

Collaborative

• Works effectively within a team, collaborating across departments to meet customer needs.

Detail‑Oriented

• High attention to detail in managing client accounts, ensuring accurate and timely delivery of solutions.

Integrity & Trustworthiness

• Demonstrates reliability and builds trust with clients through consistent actions and ethical decision‑making.

Please note that this is a general description of the role and its requirements. The duties and responsibilities within this role may change over the course of employment at the employer’s discretion.

About Caldic

At Caldic, we’re a global leader in distribution solutions, serving diverse markets across the world. Joining us means becoming part of an entrepreneurial, collaborative, and innovation‑driven team.

We offer

Global opportunities with rapid career growth and development

An inclusive, diverse, and dynamic work environment

The chance to shape the future of specialty ingredient solutions across industries like food, pharma, personal care, and more

We operate in 43 countries around the world. Our innovative solutions are tailored to meet the needs of industries such as food, pharma, personal care, and industrial markets, ensuring sustainable success for all stakeholders. To learn more, visit: www.caldic.com

Ready to Join Us?

If you're ready to take your career to the next level and join a global leader, apply now at Caldic!

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