Account Manager

Allianz; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading insurance company based in Kuala Lumpur seeks a dedicated professional to provide operational support primarily to the Commercial Team. You will manage a portfolio of trade credit insurance policies and ensure high retention rates while negotiating favorable terms. The ideal candidate holds a Bachelor's degree in a business-related field and has at least 2 years of experience in Account Management. Excellent communication skills in English and Mandarin are required, and proficiency in Microsoft Office is essential.

Qualifications

• 2 years experience in corporate Account/Relationship Management.
• Experience in Trade Finance/Trade Credit Insurance is a plus.
• Excellent customer service focus.

Responsibilities

• Set up renewal strategies and deliver high retention ratio.
• Manage a portfolio of trade credit insurance policies.
• Negotiate suitable policy terms for stakeholders.

Skills

Communication skills

Negotiation skills

Customer-driven

Self-motivated

Conversant in English and Mandarin

Education

Bachelor's degree in business-related discipline

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Allianz Trade is a leader in the trade credit insurance market and embraces innovative technologies. We utilize Artificial Intelligence powered tools and encourage candidates with a basic understanding of commonly used platforms, as well as an awareness of best practices and the potential risks associated with AI in the workplace to apply.

This position is based in Kuala Lumpur, Malaysia. You will be providing operational support mainly to the Commercial Team, ensuring high quality services enabling reliability in customer and broker solution in order to secure profitable growth.

Key Responsibilities

• Capable of setting up renewal strategies and deliver high retention ratio for the portfolio and meet company targets.
• Manage and maximize a portfolio of trade credit insurance policies.
• Apply commercial underwriting standards to ensure profitability and quality of customer portfolio.
• Negotiate the most suitable policy terms for all stakeholders while delivering a high standard of customer satisfaction.
• Coordinate closely with different internal functions (i.e.: Claims, Policy Administration and Credit Risk).
• Maintain satisfactory relationship with all business partners and intermediaries.
• Conduct and execute ad hoc customer centricity projects.

Key Requirements

• Bachelor's degree in any business-related discipline.
• 2 years solid experience in corporate Account / Relationship Management, past experience within Trade Finance / Trade Credit Insurance is a plus.
• Excellent communication and negotiation skills a must.
• Customer-driven with a passion to provide first class services to clients and insurance brokers.
• Outgoing, highly energized and self-motivated.
• Good command of English and Mandarin.
• Conversant with Microsoft Word, Excel and PowerPoint.

Equal Opportunity Employer

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations. Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.