Account Management Executive | Mandarin Speaker (Property Industry) Full Time

Career Horizons; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading real estate agency in Kuala Lumpur seeks an Account Management Executive who speaks Mandarin. Responsibilities include managing client relationships, executing onboarding processes, and generating performance reports. Candidates should have 1–2 years of account management experience, with project management and real estate knowledge preferred. This is a full-time position offering opportunities for growth in a dynamic team environment.

Qualifications

• 1–2 years of account management experience required.
• 1+ year(s) of direct client-facing experience.
• Project management background preferred.
• Knowledge of the real estate industry preferred.

Responsibilities

• Prioritize daily tasks and adhere to SOPs.
• Identify customer requirements and ensure timely communication.
• Execute client onboarding and manage inquiries effectively.
• Generate recurring performance reports.

Skills

Client relationship management

Task prioritization

Strong communication skills

Data management

Education

Diploma/Degree in Business, Marketing, or related fields

Job description

Account Management Executive | Mandarin Speaker (Property Industry) Full Time

Full time

Company Overview

Our client is a leading real estate agency and advisory firm with a strong global presence, specializing in property sales, project marketing, and investment opportunities.

Key Responsibilities

1. Task Prioritization & Compliance

   • Prioritize daily work tasks to achieve set objectives.
   • Adhere to Standard Operating Procedures (SOPs) in all operational activities.
   • Monitor, report, and review campaign progress, providing weekly/monthly updates to management.

2. Client Relationship & Account Management

   • Identify and fulfil customer requirements, ensuring timely communication on campaign status and plans.
   • Provide advanced account management support, particularly for Tier 1/Corporate clients.
   • Maintain accurate data records related to campaign performance and communications.
   • Develop and nurture long‑term relationships with potential leads and existing clients.

3. Client Onboarding & Marketing Support

   • Execute onboarding processes for new clients, managing inquiries and requests effectively.
   • Liaise with internal teams to assist overseas clients during onboarding and campaign execution.

4. Reporting & Performance Tracking

   • Generate recurring reports on campaign performance for clients.
   • Follow up with clients on campaign listing performance and propose updated strategies as needed.

5. Consumer Verification Calls

   • Conduct cold/warm calls to verify potential buyer leads from marketing campaigns (e.g., Facebook, company websites).
   • Ensure accuracy of buyer lead information before transferring into the internal system.

6. Contract & Renewal Management

   • Proactively engage with existing clients to discuss renewals before contract expiration.
   • Strengthen client relationships by securing new contract agreements.

Qualifications

Education

Diploma/Degree in Business, Marketing, or related fields (preferred).

Work Experience (Required)

• 1–2 years of account management experience.
• 1+ year(s) of direct client‑facing experience.

Work Experience (Preferred)

• Project management background.
• Real estate industry knowledge.

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