24/7 Desktop Support Technician – Windows & Mac (IT Ops)

Tesla; Cyberjaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading electric vehicle manufacturer is seeking a Desktop Support Technician in Malaysia to troubleshoot and resolve endpoint issues and support IT operations. The role requires strong technical skills in both Windows and MAC environments, along with excellent customer service abilities. You will assist in maintaining the IT infrastructure, aiming to provide timely resolutions for end users. Candidates should be able to learn quickly and thrive in a fast-paced environment.

Qualifications

• Ability to troubleshoot and resolve PC and workstation issues both onsite and remotely.
• Experience in using ticket-based systems to register incidents and requests.
• Knowledge of wired and wireless network troubleshooting.

Responsibilities

• Provide technical support for end-users of desktop applications and hardware.
• Diagnose and troubleshoot network issues.
• Ensure timely resolution of end user problems as per service level agreements.

Skills

Troubleshooting PC issues

Customer service

Support for Windows and MAC

Knowledge of IP networks and protocols

Experience with VOIP systems

Tools

Avaya VOIP

MS SCCM/Jamf

Job description

A leading electric vehicle manufacturer is seeking a Desktop Support Technician in Malaysia to troubleshoot and resolve endpoint issues and support IT operations. The role requires strong technical skills in both Windows and MAC environments, along with excellent customer service abilities. You will assist in maintaining the IT infrastructure, aiming to provide timely resolutions for end users. Candidates should be able to learn quickly and thrive in a fast-paced environment.