2 x Senior Business & Operations Coordinator – FinTech

CTIUM CONSULTING PTY LTD; Remote; MYR 100,000 - 150,000; Full time

Job summary

A leading FinTech company seeks two Senior Business & Operations Coordinators to manage communications and support operations from a remote setting. Candidates should have over 10 years of experience in the financial services sector, alongside professional level English and preferred Mandarin proficiency. This role offers flexibility and the chance to work in a dynamic environment, facilitating cross-border payment technologies for prominent clients. Interested candidates are encouraged to apply with specific attention to detail and must possess working rights in Malaysia.

Benefits

Work-from-home flexibility

Negotiable remuneration

Benefits available on request

Qualifications

• 10+ years of experience in financial services or operations.
• Demonstrated experience in operations, project coordination or administration.
• Attention to detail is essential.

Responsibilities

• Manage external communications and shared inboxes.
• Coordinate activities across multiple departments.
• Provide first-level customer inquiry support.
• Maintain compliance and merchant documentation.
• Oversee media and content updates.
• Administer internal proprietary systems.
• Deliver administrative and operational support.

Skills

Professional-level English communication skills

Mandarin proficiency

Experience in banking or financial services

Strong time-management skills

Education

Qualification in Finance, Business, Accounting, or Compliance

Job description

2 x Senior Business & Operations Coordinator – FinTech

Join a passionate, high-performing global remote team committed to excellence in customer service, financial regulatory compliance, and operational efficiency.

We are seeking two experienced and motivated professionals who thrive in fast-paced FinTech environments and have a genuine interest in financial compliance, customer experience, and business operations.

Our client is an Australian-owned FinTech company that designs and operates payment processing and financial‑services platforms for merchants across Australia and New Zealand. Their solutions include payment gateways, card issuing, digital wallets, bill payment services, and customised financial and business software – delivering secure, scalable infrastructure for both in‑store and online transactions. You will work in a dynamic environment supporting cross‑border payment technologies such as Alipay, WeChat Pay, and UnionPay for local and international retail clients, including high‑profile luxury brands. With a strong emphasis on security, regulatory compliance, and tailored technical solutions, this role offers meaningful exposure to enterprise‑grade financial systems and regulated digital payments at scale.

Full‑time, permanent remote role – enjoy true work‑from‑home flexibility and eliminate commuting.

Ideal for a highly self‑motivated professional with strong personal accountability and time‑management skills.

Join an exciting, fast‑growing Australian FinTech with strong commercial ties to Asian markets.

Key Duties & Responsibilities

• Manage external communications and shared inboxes, ensuring timely and professional responses.
• Coordinate activities across multiple departments and international regions.
• Provide first‑level customer inquiry support and issue triage.
• Maintain and manage company, compliance, and merchant documentation.
• Oversee external media and content updates.
• Administer and support internal proprietary systems.
• Deliver broad administrative and operational support to business units and leadership.

Experience & Skills Required

• Professional‑level English communication skills (written and verbal) – essential.
• Mandarin proficiency (written and verbal) – highly regarded.
• Demonstrated experience in the banking, payments, or financial services sector across operations, project coordination, business analysis, administration, or executive support roles.
• Minimum 10 years’ relevant professional experience in financial services or operations.

Attention to detail is very important to us.
To apply, please address your cover letter to Ms Yeong in order to make your application more specific and include the secret word “panda”.

Qualification: Finance, Business, Accounting and/or Compliance.

All candidates are required to hold relevant working rights in Malaysia.

Remuneration: Negotiable.

Benefits include: Available on Request.

Other details: Standard 3 months’ probation.

Reporting to: CEO in Australia.