1. Assistant Vice President - Hotel Operations

Resorts World Genting; Genting Highlands; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading hospitality group is seeking an Assistant Vice President - Hotel Operations in Genting Highlands. This role involves overseeing day-to-day hotel operations across multiple properties and departments, ensuring exceptional guest experiences, and driving operational strategies. Ideal candidates should have over 10 years of experience in hotel operations, including at least 5 years in a senior management role. Strong leadership in luxury environments and excellent communication skills are essential. This position offers an opportunity to make a significant impact in a dynamic organization.

Qualifications

• 10+ years of experience in hotel operations, with 5+ years in a senior role.
• Strong leadership experience in luxury hospitality environments.
• Deep operational and financial skills.

Responsibilities

• Oversee hotel operations across multiple properties.
• Lead department heads to deliver exceptional guest experiences.
• Drive strategies to enhance operational efficiency and service quality.
• Ensure compliance with standards and safety protocols.
• Manage budgets and analyze business performance.

Skills

Leadership in hospitality

Operational management

Financial analysis

Stakeholder management

Decision-making

Job description

Assistant Vice President - Hotel Operations

Resorts World Genting – Genting Highlands, Pahang

Genting Malaysia Berhad is a leading multinational conglomerate principally involved in the leisure and hospitality business, covering theme parks, casinos, hotels, seaside resorts and entertainment venues in Malaysia, the UK, and the US. It is one of the largest listed companies in Malaysia. With decades of experience and milestones, Genting Malaysia celebrates its 60 Years Diamond Jubilee in 2025, stamping its mark as a leading tourism and entertainment hub with award-winning properties and world-class attractions such as Genting SkyWorlds Theme Park, Skytropolis Indoor Theme Park, Crockfords, and more. Even with all these accolades, Genting Malaysia is constantly expanding and making big waves in the hospitality industry. If you are searching for a dynamic career full of exciting growth opportunities; look no further and join us today!

Key Responsibilities

• Provide strategic oversight for day-to-day hotel operations across multiple properties and departments.
• Lead and support department heads to consistently deliver exceptional guest experiences.
• Drive operational strategies that enhance efficiency, service quality, and profitability.
• Ensure full compliance with brand standards, regulatory requirements, and safety protocols.
• Analyse business performance, manage budgets, and forecast operational needs.
• Champion talent development, team engagement, and a culture of continuous improvement.
• Lead cross-functional initiatives to enhance service innovation and operational sustainability.

Requirements

• 10+ years of progressive experience in hotel operations, including at least 5 years in a senior management role.
• Strong leadership experience in large-scale or luxury hospitality environments.
• Deep operational, financial, and analytical competencies.
• Excellent communication, stakeholder management, and decision-making skills.
• Proven ability to deliver high performance across large teams and complex operations.

Be part of an exciting history‑in‑the‑making, help shape the future with us. This is a golden opportunity for you to establish a strong foundation for a great career within the company. Apply now!

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