Assistant Vice President Hotel Operations

Resorts World Genting; Genting Highlands; On-site; MYR 200,000 - 250,000; Full time

Job summary

A leading hospitality conglomerate in Genting Highlands is seeking an experienced Assistant Vice President - Hotel Operations. You will provide strategic oversight for multiple properties, ensuring exceptional guest experiences and operational efficiency. The ideal candidate will have over 10 years of experience in hotel operations, including 5 years in senior management. This role offers a unique opportunity to shape the future of hotel operations while maintaining compliance with brand standards and safety protocols.

Qualifications

• 10+ years of progressive experience in hotel operations.
• At least 5 years in a senior management role.
• Strong leadership experience in large-scale hospitality environments.

Responsibilities

• Provide strategic oversight for day-to-day hotel operations.
• Lead and support department heads to deliver exceptional guest experiences.
• Drive strategies to enhance efficiency and profitability.

Skills

Leadership

Communication

Analytical skills

Stakeholder management

Operational proficiency

Job description

1. Assistant Vice President - Hotel Operations

Resorts World Genting – Genting Highlands, Pahang

Genting Malaysia is a leading multinational conglomerate primarily involved in leisure and hospitality, including theme parks, casinos, hotels, seaside resorts, and entertainment venues in Malaysia, the UK, and the US. It is one of the largest listed companies in Malaysia and celebrates its 60‑Year Diamond Jubilee in 2025.

Key Responsibilities

• Provide strategic oversight for day‑to‑day hotel operations across multiple properties and departments.
• Lead and support department heads to consistently deliver exceptional guest experiences.
• Drive operational strategies that enhance efficiency, service quality, and profitability.
• Ensure full compliance with brand standards, regulatory requirements, and safety protocols.
• Analyse business performance, manage budgets, and forecast operational needs.
• Champion talent development, team engagement, and a culture of continuous improvement.
• Lead cross‑functional initiatives to enhance service innovation and operational sustainability.

Requirements

• 10+ years of progressive experience in hotel operations, including at least 5 years in a senior management role.
• Strong leadership experience in large‑scale or luxury hospitality environments.
• Deep operational, financial, and analytical competencies.
• Excellent communication, stakeholder management, and decision‑making skills.
• Proven ability to deliver high performance across large teams and complex operations.

Be part of an exciting history‑in‑the‑making, help shape the future with us. This is a golden opportunity for you to establish a strong foundation for a great career within the company. Apply now!

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