06 - Planning Associate

Celestica; Kulim; On-site; MYR 100,000 - 150,000; Full time

Job summary

A global technology provider in Kulim, Malaysia seeks a Customer Program Management Analyst to liaise with customers, monitor orders, and generate performance reports. The role requires strong skills in customer interaction and problem resolution as well as knowledge of manufacturing processes. A bachelor's degree and two to four years of relevant experience are required. The position is not remote and offers a chance to work in a dynamic environment with an emphasis on quality service and collaboration.

Benefits

Equal opportunity employer

Inclusive work environment

Qualifications

• Two to four years relevant experience.
• Ability to manage multiple detailed projects under tight deadlines.
• Ability to communicate effectively with various customers.

Responsibilities

• Acts as an interface between customers and the team.
• Monitors status of customer orders and resolves issues.
• Generates performance reports for dissemination.

Skills

Excellent customer contact

Problem resolution skills

Database management

Good presentation skills

Knowledge of manufacturing process

Education

Bachelor's degree in related field

Tools

Access

Excel

Word

PowerPoint

Job description

Req ID: 131770
Remote Position: No
Region: Asia
Country: Malaysia
State/Province: Kedah
City: Kulim

General Overview

Functional Area: OPS - Operations
Career Stream: CPM - Customer Program Management
Role: Analyst
SAP Short Name: ANA
Job Title: Customer Program Management Analyst
Job Code: ANA-OPS-CPM
Direct/Indirect Indicator: Indirect

Summary

Incumbents are fully qualified to execute job/role accountabilities working independently on most aspects of the job. Work is performed within established professional standards and practices. Tasks are moderately complex in nature where judgment is required to complete recurring assignments independently and to determine the best methods to follow to complete assignments. Erroneous decisions or failure to achieve results may have a negative impact on the divisions/departments operations, schedules, and/or performance goals. Works under general supervision. Situations not covered by standard processes, procedures and methods are referred to manager or expert resource. May demonstrate work methods to new employees. Builds internal and external relationships, with emphasis on those that facilitate the achievement of job/role accountabilities, such as relationships with key suppliers, customers and internal service.

Detailed Description

• Participates as a member of a customer focus team and acts as an interface between customers and the team.
• Receives, reviews and monitors status of customer orders.
• Works with internal and external customers to identify and resolve issues that may affect the on-time delivery of the product(s).
• Communicates customer requirements and issues in production meetings.
• Researches issues such as material, forecast, EDI transmission, and production problems and coordinates resolution with department managers, process owners or the customer.
• Maintains issues, complaints and corrective action requests for reporting purposes.
• Enters data into database ensuring root cause is reached and issue is closed.
• Troubleshoots return issues.
• Develops, maintains and generates all necessary performance reports and measurements for dissemination to internal staff.
• Tracks and resolves all issues and discrepancies pertaining to the creation of monthly management reports.
• Analyzes issues and problems to determine trends.
• Prepares, analyzes and distributes reports which may include open order status, placements, on time delivery, return metrics inventory and buffer stock status, order turn time, yields, forecasting accuracy, order coverage, shipments and reports for special customer requests.
• Assists more experienced team members in the preparation of new product, qualification and service quotes.
• Tracks project and billing and communicates status to team and customer.

Knowledge, Skills and Competencies

• Knowledge of the manufacturing process, schedules and scheduling requirements, and logistics.
• Knowledge of the business issues associated with manufacturing.
• Knowledge of customer contracts and terms.
• Excellent customer contact, negotiation and problem resolution skills.
• Good presentation, database management and computer skills.
• Knowledge of computer applications and the ability to accurately perform tasks in some or all of the following applications: Access, Excel, Word and PowerPoint.
• Ability to enter detailed data from source documents into various databases with speed and a high degree of accuracy.
• Ability to manage multiple, detailed projects to a successful end while working under tight time deadlines.
• Ability to communicate effectively, both verbally and in writing, with a wide variety of internal and external customers.

Physical Demands

• Duties of this position are performed in a normal office environment.
• Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data.
• Repetitive manual movements (e.g., data entry, using a computer mouse, using a calculator, etc.) are frequently required.
• Above demands are carried out within the local existing Health and Safety guidelines.

Typical Experience

• Two to Four years relevant experience.

Typical Education

• Bachelor's degree in related field, or consideration of an equivalent combination of education and experience.
• Educational Requirements may vary by Geography.

Equal Opportunity Employer

Celestica is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race, religion, national origin, gender, sexual orientation, age, marital status, veteran or disability status or other characteristics protected by law). At Celestica we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. Special arrangements can be made for candidates who need it throughout the hiring process. Please indicate your needs and we will work with you to meet them.

Celestica would like to thank all applicants, however, only qualified applicants will be contacted.

Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.