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AI Automation Developer

Employee Technology Services (ETS) is an enabling function within the Chief Information Office of Thomson Reuters. We support employees and contractors with the digital tools and technology needed to perform their jobs. The team is responsible for a wide range of services, including collaboration tools like Microsoft Teams, Office 365, Power Platform, Microsoft Copilot as well as employee hardware such as laptops, the technology used in office environments, video conferencing systems. ETS does this with the goal of becoming the world's #1 content-driven AI technology company.

We are seeking a highly skilled and motivated AI Automation Engineer to join our team. In this role, you will be responsible for designing, developing, and maintaining scalable AI-driven automation pipelines and infrastructure. You will work closely with developers, engineers, DevOps, and product teams to streamline the deployment and monitoring of AI and automation solutions.

• Design, develop, and maintain AI-powered automation solutions using Microsoft Power Platform tools such as Power Automate, Power Apps, and Copilot Studio.
• Build and deploy intelligent agents using Agentic AI principles, enabling autonomous task execution and decision-making within enterprise workflows.
• Collaborate with data scientists, solution architects, and business stakeholders to integrate AI models and LLMs into business processes.
• Develop and manage CI/CD pipelines for AI and automation components using Azure DevOps, GitHub Actions, or similar tools.
• Create and maintain reusable components, connectors, and templates to accelerate automation delivery across teams.
• Ensure scalability, security, and compliance of AI automation solutions, leveraging Azure services like Azure Functions, Logic Apps, and Azure Machine Learning.
• Monitor and optimize performance of deployed AI agents and automation workflows, implementing logging, alerting, and diagnostics using Azure Monitor and Application Insights.
• Stay current with advancements in AI, LLMs, and Power Platform capabilities, and proactively recommend improvements or new use cases.
• Document solution architecture, workflows, and best practices to support knowledge sharing and operational continuity.
• Design and implement end-to-end Software Development Life Cycle (SDLC) best practices for AI and automation projects, utilizing Power Platform deployment pipelines to streamline the promotion of solutions from development through testing to production environments.
• Ensure robust change management, version control, and automated deployments to support reliable, scalable, and efficient delivery of Power Platform solutions.
• Microsoft Ecosystem Depth, Relevant Microsoft certifications (Power Platform, Azure AI), SharePoint and Teams integration experience, Microsoft Graph API experience.

• Experience with Agentic AI design patterns, including autonomous agents, task orchestration, and memory management within enterprise environments.
• Familiarity with Azure OpenAI Service and integrating LLMs into business workflows.
• Knowledge of advanced Power Platform capabilities such as custom connectors, Dataverse, and AI Builder.
• Experience with orchestration tools like Azure Data Factory, MLflow, or Kubeflow.
• Exposure to monitoring and observability tools (e.g., Application Insights, Azure Monitor).
• Understanding of model versioning, drift detection, and automated retraining strategies.
• Contributions to open-source projects or internal AI/automation frameworks.

#LI-DD3

• Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.

• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.

• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.

• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.

• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.

• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, Governance (ESG) initiatives.

• Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.

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More information about Thomson Reuters can be found on thomsonreuters.com.