Postes à Tijuana, Mexique

Wing is on the exciting mission of redefining the future of work for companies worldwide! We are looking to be the one-stop shop for companies that are looking to build world-class teams & place their operations on autopilot.

And we’re looking for a Bilingual Customer Service Representative!

*Please only apply for this job if you are located in MX and LATAM

• Manage inbound and outbound calls
• Resolve customer concerns effectively and efficiently
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Ensure customer satisfaction in every interaction
• Keep records of customer interactions, process and update customer accounts and file documents
• Follow communication procedures, guidelines, and policies
• Take the extra mile to engage customers
• Ad hoc tasks

• At least 1-year proven experience as a Customer Service Representative in a B2C or B2B capacity
• Excellent English communication skills, both written and verbal (at least B2 level)
• Excellent phone, email, and instant messaging communication skills
• Solid organizational and time management skills
• Tech savvy & familiar with current technologies, like desktop sharing, cloud services, and CRM
• Experience with word-processing software and spreadsheets (e.g., MS Office)
• Knowledge of online calendars and scheduling (e.g., Google Calendar)
• Proactive & confident with keen attention to details

• USB Headset with Noise Cancellation feature
• Working Webcam
• Main and backup computer: at least 1.8 GHz processor with at least 4GB RAM
• Main Internet Service Speed: at least 25 Mbps wired connection
• Backup Internet Service Speed: at least 10 Mbps

• Performance Incentives
• Job Security and Stability
• Paid Training
• Inclusive Culture
• Upskilling Opportunities
• 100% Work-From-Home
• Exceptionally Supportive Team
• Opportunities for Career Growth
• Fun Work Environment
• Holiday & Overtime Pay
• Bonuses, Tips, and Referral Program

Schedule: 20-40 hours per week

Location: This is a remote job

Salary: This is based on your experience and skills.

Please note:

• Only qualified candidates will be invited to take the assessment & scheduled for an interview.
• We have other vacancies that might interest your friends & colleagues. They can check us out at our Jobs Website.