Customer Service Representative (Mexico)

Medium; Ciudad de México; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A thriving customer service company is seeking a Bilingual Customer Service Representative to manage calls and ensure customer satisfaction. This fully remote position requires at least one year of relevant experience and excellent English communication skills. Candidates must be tech-savvy and reside in Mexico or LATAM. The role boasts a supportive team and ample opportunities for career growth.

Servicios

Performance incentives

Paid training

Career growth opportunities

Inclusive culture

Holiday & overtime pay

Formación

• 1+ year experience as a Customer Service Representative in B2C or B2B.
• Excellent English communication skills, both written and verbal (B2 level).
• Solid organizational and time management skills.

Responsabilidades

• Manage inbound and outbound calls.
• Resolve customer concerns effectively.
• Build sustainable relationships with customers.

Conocimientos

Bilingual communication skills

Customer relationship management

Organizational skills

Tech savvy

Attention to details

Herramientas

MS Office

CRM software

Descripción del empleo

Customer Service Representative (Remote)

Wing is on the exciting mission of redefining the future of work for companies worldwide! We are looking to be the one-stop shop for companies that are looking to build world-class teams & place their operations on autopilot.

And we’re looking for a Bilingual Customer Service Representative!

*Please only apply for this job if you are located in MX and LATAM

Duties and Responsibilities include but are not limited to:

• Manage inbound and outbound calls
• Resolve customer concerns effectively and efficiently
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Ensure customer satisfaction in every interaction
• Keep records of customer interactions, process and update customer accounts and file documents
• Follow communication procedures, guidelines, and policies
• Take the extra mile to engage customers
• Ad hoc tasks

Qualifications:

• At least 1-year proven experience as a Customer Service Representative in a B2C or B2B capacity
• Excellent English communication skills, both written and verbal (at least B2 level)
• Excellent phone, email, and instant messaging communication skills
• Solid organizational and time management skills
• Tech savvy & familiar with current technologies, like desktop sharing, cloud services, and CRM
• Experience with word-processing software and spreadsheets (e.g., MS Office)
• Knowledge of online calendars and scheduling (e.g., Google Calendar)
• Proactive & confident with keen attention to details

Technical Requirements:

• USB Headset with Noise Cancellation feature
• Working Webcam
• Main and backup computer: at least 1.8 GHz processor with at least 4GB RAM
• Main Internet Service Speed: at least 25 Mbps wired connection
• Backup Internet Service Speed: at least 10 Mbps

Benefits:

• Performance Incentives
• Job Security and Stability
• Paid Training
• Inclusive Culture
• Upskilling Opportunities
• 100% Work-From-Home
• Exceptionally Supportive Team
• Opportunities for Career Growth
• Fun Work Environment
• Holiday & Overtime Pay
• Bonuses, Tips, and Referral Program

Schedule: 20-40 hours per week

Location: This is a remote job

Salary: This is based on your experience and skills.

Please note:

• Only qualified candidates will be invited to take the assessment & scheduled for an interview.
• We have other vacancies that might interest your friends & colleagues. They can check us out at our Jobs Website.