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SAP Basis - 2nd Line Support Engineer
Résumé du poste
A financial services company in Puebla is seeking an IT professional with SAP Basis knowledge to provide support and maintain system integrity. Responsibilities include trouble ticket handling, documentation, and reporting. The ideal candidate holds a bachelor's degree in IT and has experience with SAP Transaction codes, as well as solid communication skills in English. This is a permanent, full-time role with rotating shifts.
Qualifications
- Proficient in multitasking and following processes.
- Ability to work under medium-level stress.
- Self-motivated and self-taught.
Responsabilités
- Handle tickets and provide 2nd level support for SAP issues.
- Document troubleshooting steps for future reference.
- Perform Health Checks on systems.
- Generate systems reports and maintain documentation.
- Engage in communication and follow-up with customers.
Connaissances
Formation
* Le salaire de référence se base sur les salaires cibles des leaders du marché dans leurs secteurs correspondants. Il vise à servir de guide pour aider les membres Premium à évaluer les postes vacants et contribuer aux négociations salariales. Le salaire de référence n’est pas fourni directement par l’entreprise et peut pourrait être beaucoup plus élevé ou plus bas.