TOC Lead: 24/7 IT Operations & Incident Champion

Johnson Controls; Monterrey; Presencial; MXN 1,272,000 - 1,636,000; Jornada completa

Descripción de la vacante

A global technology company is seeking a TOC Lead in Monterrey, Mexico. The role focuses on monitoring and maintaining IT infrastructure, leading incident response, and fostering collaboration across teams. Candidates should have a degree in computer science or related field, with at least five years of relevant experience. Strong analytical, interpersonal, and leadership skills are essential. This position offers the opportunity to work in a dynamic environment that emphasizes proactive IT service management and continuous improvement.

Formación

• Five or more years of work experience in monitoring and ticket management tools.
• Comfortable working within operations as a subject matter expert.
• Strong service ethic with empathy towards users affected by IT incidents.

Responsabilidades

• Monitor IT infrastructure and analyze data to resolve network issues.
• Lead incident response efforts to ensure swift resolution.
• Foster collaboration with cross-functional teams for operational efficiency.

Conocimientos

Monitoring SolarWinds/Dynatrace/AppDynamics

Networking protocols (BGP, OSPF, MPLS, SDWAN)

ITIL principles

Analytical skills

Interpersonal skills

Leadership

Educación

Degree in Computer Science or related field

Herramientas

ServiceNow

Descripción del empleo

A global technology company is seeking a TOC Lead in Monterrey, Mexico. The role focuses on monitoring and maintaining IT infrastructure, leading incident response, and fostering collaboration across teams. Candidates should have a degree in computer science or related field, with at least five years of relevant experience. Strong analytical, interpersonal, and leadership skills are essential. This position offers the opportunity to work in a dynamic environment that emphasizes proactive IT service management and continuous improvement.