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Remote Service Delivery Manager - Bilingual
Descripción de la vacante
A global technology services leader is seeking a Service Delivery Manager to drive client satisfaction and operational excellence. This role requires strong relationship management, technical delivery alignment, and leadership skills. The ideal candidate has over 5 years of experience in service delivery or project management, with proven capabilities in KPI management and effective communication. Join a team recognized for culture and career growth opportunities, and help improve service delivery across diverse teams.
Formación
- 5–7+ years of experience in service delivery, business operations, or project management within IT services or customer support environments.
- Proven expertise in KPI management, operational performance tracking, and business reporting.
- Demonstrated leadership in managing large support or engineering teams.
Responsabilidades
- Drive client satisfaction, operational excellence, and team performance across customer engineering and support functions.
- Build strong client relationships and manage client communications.
- Oversee business operations for customer support teams and monitor KPIs.
Conocimientos
Educación
* El índice de referencia salarialse calcula en base a los salarios que ofrecen los líderes de mercado en los correspondientes sectores. Su función es guiar a los miembros Prémium a la hora de evaluar las distintas ofertas disponibles y de negociar el sueldo. El índice de referencia no es el salario indicado directamente por la empresa en particular, que podría ser muy superior o inferior.