Remote Service Delivery Manager - Bilingual

Concentrix - CA; A distancia; MXN 400,000 - 600,000; Jornada completa

Descripción de la vacante

A global technology services leader is seeking a Service Delivery Manager to drive client satisfaction and operational excellence. This role requires strong relationship management, technical delivery alignment, and leadership skills. The ideal candidate has over 5 years of experience in service delivery or project management, with proven capabilities in KPI management and effective communication. Join a team recognized for culture and career growth opportunities, and help improve service delivery across diverse teams.

Formación

• 5–7+ years of experience in service delivery, business operations, or project management within IT services or customer support environments.
• Proven expertise in KPI management, operational performance tracking, and business reporting.
• Demonstrated leadership in managing large support or engineering teams.

Responsabilidades

• Drive client satisfaction, operational excellence, and team performance across customer engineering and support functions.
• Build strong client relationships and manage client communications.
• Oversee business operations for customer support teams and monitor KPIs.

Conocimientos

Client relationship management

KPI management

Fluent English

Negotiation skills

Leadership

Educación

Bachelor’s degree in Business Administration, Operations Management, IT, or related field

Descripción del empleo

A global technology services leader is seeking a Service Delivery Manager to drive client satisfaction and operational excellence. This role requires strong relationship management, technical delivery alignment, and leadership skills. The ideal candidate has over 5 years of experience in service delivery or project management, with proven capabilities in KPI management and effective communication. Join a team recognized for culture and career growth opportunities, and help improve service delivery across diverse teams.