Global Support Engineering Manager – Remote‑Friendly & Growth‑Driven
Canonical
A distancia
MXN 400,000 - 600,000
Jornada completa
Ayer
Sé de los primeros/as/es en solicitar esta vacante
Descripción de la vacante
A leading open source software provider is seeking a Support Manager in Mérida, Mexico. The successful candidate will manage world-class support teams, ensuring customer satisfaction while providing tech solutions on Ubuntu. The role requires extensive Linux knowledge and leadership experience. Colleagues enjoy a distributed work environment, annual compensation reviews, and professional development budgets, reflecting the company's commitment to employee growth and recognition.
Servicios
Personal learning and development budget of USD 2,000 per year
Annual compensation review
Recognition rewards
Annual holiday leave
Maternity and paternity leave
Employee Assistance Programme
Opportunity to travel to new locations
Formación
Extensive CLI experience with Linux at a technical level.
Proven leadership experience is required.
Strong communication skills with high customer focus.
Responsabilidades
Manage a professional support team, focusing on skills development.
Ensure all customer cases are responded to professionally.
Act as the escalation contact for customer concerns.
Conocimientos
CLI experience with Linux
Leadership
Customer focus
Fluency in two languages
Communication skills
Knowledge of OpenStack
Software development
Support experience
Experience with Canonical products
Descripción del empleo
A leading open source software provider is seeking a Support Manager in Mérida, Mexico. The successful candidate will manage world-class support teams, ensuring customer satisfaction while providing tech solutions on Ubuntu. The role requires extensive Linux knowledge and leadership experience. Colleagues enjoy a distributed work environment, annual compensation reviews, and professional development budgets, reflecting the company's commitment to employee growth and recognition.
* El índice de referencia salarialse calcula en base a los salarios que ofrecen los líderes de mercado en los correspondientes sectores. Su función es guiar a los miembros Prémium a la hora de evaluar las distintas ofertas disponibles y de negociar el sueldo. El índice de referencia no es el salario indicado directamente por la empresa en particular, que podría ser muy superior o inferior.