Global Support Engineering Manager – Remote‑Friendly & Growth‑Driven

Canonical; A distancia; MXN 400,000 - 600,000; Jornada completa

Descripción de la vacante

A leading open source software provider is seeking a Support Manager in Mérida, Mexico. The successful candidate will manage world-class support teams, ensuring customer satisfaction while providing tech solutions on Ubuntu. The role requires extensive Linux knowledge and leadership experience. Colleagues enjoy a distributed work environment, annual compensation reviews, and professional development budgets, reflecting the company's commitment to employee growth and recognition.

Servicios

Personal learning and development budget of USD 2,000 per year

Annual compensation review

Recognition rewards

Annual holiday leave

Maternity and paternity leave

Employee Assistance Programme

Opportunity to travel to new locations

Formación

• Extensive CLI experience with Linux at a technical level.
• Proven leadership experience is required.
• Strong communication skills with high customer focus.

Responsabilidades

• Manage a professional support team, focusing on skills development.
• Ensure all customer cases are responded to professionally.
• Act as the escalation contact for customer concerns.

Conocimientos

CLI experience with Linux

Leadership

Customer focus

Fluency in two languages

Communication skills

Knowledge of OpenStack

Software development

Support experience

Experience with Canonical products

Descripción del empleo

A leading open source software provider is seeking a Support Manager in Mérida, Mexico. The successful candidate will manage world-class support teams, ensuring customer satisfaction while providing tech solutions on Ubuntu. The role requires extensive Linux knowledge and leadership experience. Colleagues enjoy a distributed work environment, annual compensation reviews, and professional development budgets, reflecting the company's commitment to employee growth and recognition.