Customer Success Manager

Stealth Startup (Health-Tech); A distancia; MXN 400,000 - 600,000; Jornada completa

Descripción de la vacante

An innovative health-tech company in Mérida is seeking a Customer Success Manager to onboard and support organizations using their platform. The role focuses on building client relationships, managing communications, and driving operational processes for client success. Candidates should have experience in client-facing roles, excellent communication skills, and the ability to thrive in a fast-paced startup environment. The position offers competitive salary, stock options, remote flexibility, and a supportive culture focused on health and wellbeing.

Servicios

Highly competitive salary

Stock option grants

Work from home flexibility

Paid holidays and vacation time

HMO coverage

Culture of mentorship and learning

Formación

• Experience in client-facing roles, demonstrating relationship-building skills.
• Operational excellence with a focus on high-quality output.
• Excellent written and spoken communication skills.

Responsabilidades

• Lead cross-functional projects that are top company priorities.
• Drive operational processes for client setup and scaling.
• Manage client relationships and communications effectively.

Conocimientos

Client relationship management

Strong communication skills

Problem-solving

Attention to detail

Descripción del empleo

About the Company

We’re building infrastructure that makes healthcare innovation easier. The organizations we support already serve millions and manage large-scale healthcare operations across the U.S. We work with leading healthcare groups backed by top Silicon Valley investors such as Sequoia, General Catalyst, Y Combinator, Kleiner Perkins, Stanford, Khosla Ventures, and others. Our mission is to enable more advancement in healthcare - making care more accessible and affordable for patients.

About the Team

Our leadership previously founded and scaled a national digital health company, backed by renowned investors, that grew from a small team into a large-scale organization and was successfully acquired. We’re a tight-knit team driven to move fast, tackle some of the biggest challenges in healthcare, and ultimately improve patient lives.

About the Role

Our business is growing quickly, and we’re looking for a Customer Success Manager to help onboard and support organizations as they scale with our platform and services. This will partner closely with leadership and cross-functional teams to ensure new clients have a seamless experience from launch through long-term engagement.

What You’ll Own

li>Lead cross-functional projects that are top company priorities, working closely with senior leadership.
• Drive operational processes that help clients set up and scale.
• Own client relationships, guiding organizations through onboarding to ensure smooth adoption.
• Serve as the primary point of contact for clients and key external stakeholders.
• Manage all client communications, ensuring a seamless experience across meetings, calls, and inquiries.
• Build strong client relationships by fostering trust, delivering a positive experience, and providing proactive, and solutions-focused support.
• Handle escalated concerns with empathy and efficiency, working to resolve issues quickly.
• Collaborate internally with Compliance Ops, Partnerships, and BizOps to align efforts and meet client needs.
• Drive process improvements to enhance client onboarding and long-term success.

About You

Core Experience

• Experience in client relationship management, customer success, operations, or similar client-facing roles, where you have demonstrated strong problem-solving, communication, and relationship-building skills.
• Excellent spoken and written communication skills.
• Operationally excellent, with a high daily output and precision in execution.
• Strong attention to detail and track record for getting the details right.

What You Bring

• Energy and drive; you have a hunger for self-improvement and want to be around the most talented teammates who push you to do so. (Kobe said it best.)
• Excited by a fast-paced, startup culture where you’ll navigate ambiguity and solve big problems, with very high autonomy.
• Talent for identifying process improvement opportunities and creative ways to better structure operations.
• Interest in working in healthcare and helping healthcare innovation flourish.
• Fully committed to a single full-time role (our compensation reflects this to ensure focus).

What We offer

• Highly competitive salary and stock option grants (we want you to share in our growth).
• Compassionate, fun, and mission-driven culture of excellence and innovation. (We help companies bring new life‑changing therapies into the world.)
• Many growth and advancement opportunities (company is regularly doubling, so there are many opportunities to step up).
• Work from home, remote job, with flexibility.
• Paid holidays and vacation time; paid sick time.
• HMO coverage; we prioritize your health and wellbeing.
• Culture of mentorship, learning, independence, and critical‑thinking.
• This role operates in Eastern Time (EST) hours.