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Jobs at Oracle in Mexico

CSM Manager - Customer Success

Oracle

Región Centro
On-site
MXN 400,000 - 600,000
28 days ago
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Senior Oracle Solutions Architect & Deal Designer

Oracle

Ciudad de México
On-site
MXN 1,454,000 - 2,182,000
29 days ago

BDM OCS - Consulting Solution Manager

Oracle

Ciudad de México
On-site
MXN 1,454,000 - 2,182,000
29 days ago

Senior Consulting Solution Architect – Cloud Deals

Oracle

Ciudad Valles
On-site
MXN 1,454,000 - 2,182,000
30 days ago

BDM OCS - Consulting Solution Manager

Oracle

Ciudad Valles
On-site
MXN 1,454,000 - 2,182,000
30 days ago
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ENTERPRISE BUSINESS APPLICATIONS ARCHITECT

Oracle

Ciudad de México
On-site
MXN 400,000 - 600,000
30 days ago

Principal Presales Consultant & Solutions Architect

Oracle

Ciudad de México
On-site
MXN 400,000 - 600,000
30 days ago

Mobile Software Engineer – iOS or Android Expert

Oracle

Región Centro
On-site
MXN 400,000 - 800,000
30+ days ago
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Mobile Software Developer (iOS or Android)

Oracle

Región Centro
On-site
MXN 400,000 - 800,000
30+ days ago

Regional Product Engineer - HW/SW & Manufacturing Ops

Oracle

Región Centro
On-site
MXN 1,276,000 - 1,642,000
30+ days ago

Remote Motion Designer - Create Impactful Brand Animations

Oracle

Región Centro
Remote
MXN 547,000 - 821,000
30+ days ago

Digital Content Specialist 4

Oracle

Región Centro
Remote
MXN 547,000 - 821,000
30+ days ago

Principal Product Engineer

Oracle

Región Centro
On-site
MXN 1,276,000 - 1,642,000
30+ days ago

GenAI Release Engineer - CI/CD & Observability

Oracle

Región Centro
On-site
MXN 450,000 - 550,000
30+ days ago

Senior NetSuite Implementation Consultant & Delivery Lead

Oracle

Región Centro
On-site
MXN 900,000 - 1,200,000
30+ days ago

NetSuite - Senior Principal Implementation Consultant

Oracle

Región Centro
On-site
MXN 900,000 - 1,200,000
30+ days ago

NetSuite Solutions Account Executive II

Oracle

Ciudad de México
On-site
MXN 600,000 - 800,000
30+ days ago

Netsuite Sales Representative II

Oracle

Ciudad de México
On-site
MXN 600,000 - 800,000
30+ days ago

Cloud-Native DevOps Engineer: Microservices & CI/CD

Oracle

Región Centro
On-site
MXN 1,091,000 - 1,456,000
30+ days ago

DevOps Software Developer

Oracle

Región Centro
On-site
MXN 1,091,000 - 1,456,000
30+ days ago

Senior Linux Systems Engineer - Production & Automation

Oracle

Región Centro
On-site
MXN 200,000 - 400,000
30+ days ago

Cloud Solutions Engineer – MySQL HeatWave

Oracle

Ciudad de México
On-site
MXN 275,000 - 368,000
30+ days ago

Senior NetSuite ERP Consultant — Process Innovator

Oracle

Región Centro
On-site
MXN 800,000 - 1,000,000
30+ days ago

Senior AI & Cloud Engineer — LLMs, K8s & OCI GenAI

Oracle

Región Centro
On-site
MXN 600,000 - 900,000
30+ days ago

Senior AI/Cloud Engineer

Oracle

Región Centro
On-site
MXN 600,000 - 900,000
30+ days ago

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CSM Manager - Customer Success
Oracle
Región Centro
On-site
MXN 400,000 - 600,000
Full time
28 days ago

Job summary

A global technology leader is seeking a Customer Success Manager to lead a team focused on driving customer value through exceptional engagement and support. The ideal candidate will have extensive experience in leading customer-facing teams, particularly in a SaaS environment. Responsibilities include mentoring team members, ensuring customer satisfaction, and collaborating with multiple stakeholders to maximize the impact delivered to clients. This role offers a unique opportunity to influence customer success across various industries.

Qualifications

  • Demonstrated success leading and developing customer-facing teams in a SaaS, ERP/CRM, or cloud software environment.
  • Proven ability to collaborate in a high-growth, matrixed environment.
  • Excellent communication and presentation skills.

Responsibilities

  • Lead, coach and mentor a global team of CSMs.
  • Guide your team to understand customers' business processes and goals.
  • Support the team in identifying product expansion and cross-selling opportunities.
  • Track and report on team performance metrics.

Skills

Leadership
Mentoring
Customer Engagement
Organizational Skills
Analytical Abilities

Education

Bachelor’s degree or equivalent professional experience
Job description
Key Responsibilities
  • Team Leadership & Talent Development
    • Lead, coach and mentor a global team of CSMs, fostering both professional and personal growth.
    • Recruit, retain and develop a high-performing team, providing ongoing feedback and support.
    • Champion ongoing skill development, including participation in training and certification as appropriate.
  • Customer Engagement & Success
    • Guide your team as they develop deep understanding of customers’ business processes, goals and strategies in relation to NetSuite and associated Oracle systems.
    • Ensure CSMs build and execute actionable, strategic roadmaps, aligning immediate actions with long-term customer objectives.
    • Enable CSMs to proactively provide resources and advice, helping customers drive adoption and achieve ROI.
    • Promote effective communication and lasting relationships with key decision makers within customer organizations.
  • Operational Excellence & Collaboration
    • Guide and support the team in identifying product expansion, up‑selling, and cross‑selling opportunities, while partnering with Sales teams as appropriate to drive program success.
    • Partner closely with the Account Management Organization to ensure continued client growth, success and maximize the overall value delivered to customers.
    • Collaborate with other cross‑functional teams (Consulting, Education, Support, etc.) to ensure cohesive and impactful customer experiences.
    • Oversee and prioritize team engagements, ensure optimal resource allocation and resolve bandwidth constraints to deliver customer value.
    • Track and report on team performance metrics including Customer Satisfaction (C‑Sat), Annual Recurring Revenue (ARR), retention, referenceability and other key outcomes.
  • Continuous Improvement & Practice Growth
    • Identify trends and implement improvements in team processes and activities.
    • Collaborate with stakeholders to define, refine and disseminate operational best practices, tools and assets used by the Customer Success team.
    • Model and encourage best practices in customer relationship management and communication.
  • Education & Training Enablement
    • Ensure CSMs are equipped to support training user adoption initiatives and guide customers through change management as part of the engagement process.
    • Encourage a culture of continuous learning and professional development within the team to deepen team expertise in functional/technical areas of NetSuite.
Qualifications & Preferred Skills
  • Bachelor’s degree or equivalent professional experience required.
  • Demonstrated success leading, mentoring and developing customer‑facing teams in a SaaS, ERP/CRM, or cloud software environment.
  • Functional or technical experience with NetSuite or comparable ERP/CRM platforms is highly desirable.
  • Proven ability to collaborate and build consensus in a high‑growth, matrixed environment.
  • Excellent written, verbal, interpersonal and executive‑level presentation skills.
  • Strong organizational and analytical abilities; capable of balancing multiple priorities in a dynamic, fast‑paced environment.
  • Track record of achieving customer satisfaction, revenue and retention targets.
Why Oracle NetSuite?

Join a collaborative and high‑impact team where your leadership will drive transformation and value for customers worldwide. At Oracle NetSuite, we are passionate about empowering our customers and people at every step of the journey.

Career Level - M2

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* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.

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