Linux Desktop & Devices Support Engineer

Canonical; Culiacán; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading software provider is seeking a Linux Engineer/Administrator to deliver exceptional technical support for customers using their open-source products, particularly Ubuntu. The ideal candidate will have a passion for Linux and technology, along with strong problem-solving skills. This role provides opportunities for professional development and collaboration with experienced colleagues in a remote work environment.

Formación

• Passion for Linux and open source products.
• Eagerness to learn and grow in a technology-focused environment.
• Ability to manage technical support cases from start to finish.

Responsabilidades

• Deliver outstanding technical support on Desktop and Server stacks.
• Manage technical cases, ensuring full resolution.
• Collaborate with colleagues and senior engineers when needed.

Conocimientos

Linux

Technical support

Customer service

Descripción del empleo

Overview

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world\'s leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1100+ colleagues in 75+ countries and very few office based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution. The company is founder led, profitable and growing.

This is an opportunity for a Linux Engineer/Administrator with a passion for Linux and Customer Success to build a career with Canonical and support the technical needs of customers leveraging Ubuntu and open source products. If you have a passion for technology and an eagerness to learn, you will enjoy working with some of the best people in the industry at Canonical.

You will be accountable for delivering an outstanding technical support experience on the full Desktop and Server technical stack at Canonical. From problem qualification to full resolution, you will own and manage your cases. When needed, you will transfer your cases to your colleagues or involve senior engineers.