Customer Service Data Insights Analyst

Netflix; Ciudad de México; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading streaming service in Ciudad de México is looking for a Data Analyst. The successful candidate will create and maintain Customer Service reports using BI tools like Tableau. Responsibilities include analyzing various data sets, providing support to vendor partners, and ensuring data integrity. Candidates should possess a Bachelor’s degree and have over 5 years of experience in data analysis. The position offers growth opportunities within a diverse and inclusive environment.

Formación

• 5+ years of experience in data analysis, reporting, and business intelligence.
• Proficiency in data visualization tools like Tableau or Power BI.
• Experience designing and generating complex reports and dashboards.

Responsabilidades

• Create and maintain Global Customer Service dashboards and reports.
• Partner with teams to migrate dashboards into custom data visualization tools.
• Extract and analyze large datasets to identify trends in customer service data.
• Provide support to vendor partners and ensure data integrity.

Conocimientos

Data manipulation

Data visualization

Communication skills

Business intelligence

Project management

Educación

Bachelor’s degree in a quantitative field

Herramientas

Tableau

Power BI

Python

PySpark

Descripción del empleo

A leading streaming service in Ciudad de México is looking for a Data Analyst. The successful candidate will create and maintain Customer Service reports using BI tools like Tableau. Responsibilities include analyzing various data sets, providing support to vendor partners, and ensuring data integrity. Candidates should possess a Bachelor’s degree and have over 5 years of experience in data analysis. The position offers growth opportunities within a diverse and inclusive environment.