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Client Operations Coordinator / Account Executive page is loaded

Client Operations Coordinator / Account Executive

Apply locations Agugliano | time type Full time | posted on Posted 23 Days Ago | job requisition id R-10577

Client Operations Coordinator / Account Executive

About Us

TMS Global is a wholly owned subsidiary of DS Smith PLC, a FTSE100 listed multinational packaging and display manufacturing business and a leading global provider of corrugated packaging solutions. We specialize in outsourcing retail display, print, and packaging for global customers, operating in 97 markets worldwide with a team of just over 300 employees across APAC, LATAM, EMEA, and NA.

About The Role

To support the growth of a key account across 21 markets, we are expanding our client services team across Europe. We are seeking an Account Executive / Client Operations Coordinator to join our team in Italy. This is a permanent position that can be based remotely with occasional travel.

You will play a key role in ensuring operational processes required for the complex Southeastern European market are executed promptly, compliantly, and in accordance with local requirements. You will manage operational administrative processes efficiently, supporting the wider Belgium Account team, and coordinate with support functions to ensure process needs are met and delivered on time.

Some day-to-day responsibilities :

• Managing multi-campaigns and multi-job projects with various service elements.
• Liaising with stakeholders such as co-packers, retailers, and suppliers to ensure smooth delivery of goods.
• Planning and managing costs for POS and Display campaigns, including 3D Temporary Displays.
• Escalating vendor performance issues.
• Working with suppliers to meet critical path schedules.
• Managing local billing and invoicing requirements.
• Owning daily reports and ensuring financial compliance across projects.
• Supporting operational housekeeping, forecasting, and billing accuracy.
• Collaborating with finance, local teams, and clients to resolve invoicing or PO issues.
• Assisting with procurement system administration, including job setup, POs, and documentation uploads.
• Tracking KPIs and reporting via tools like Power BI and internal platforms.
• Participating in daily team calls to align priorities.
• Ensuring internal process compliance and support with supplier invoice reviews and admin tasks.

Required Skills and Qualifications :

Welcome

Welcome to the DS Careers Portal for IP Colleagues! We foster a culture of ambition and accountability, guided by core values of caring, challenging, trusted, responsive, and tenacious. These values influence our decisions, policies, and organizational culture, helping us achieve strategic goals and meet stakeholder needs.

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