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Marketing Customer Support Agent –German Speaker
Job summary
A leading digital marketing firm in Milano is seeking a German-speaking Marketing Customer Support Agent. The role involves supporting advertisers on a digital advertising platform with campaign setup and optimization while delivering exceptional customer service. The ideal candidate has a degree in Marketing, proven experience in digital marketing, and strong communication skills. This full-time position requires fluency in German and English, and offers a monthly salary of €1,300 gross.
Qualifications
- Fluent in German and English, both written and spoken.
- Experience in managing paid advertising campaigns is mandatory.
- Understanding of social media platforms and digital advertising fundamentals.
Responsibilities
- Support advertisers with paid campaign setup and optimization.
- Provide guidance on campaign performance and platform tools.
- Deliver high-quality customer service to marketing clients.
Skills
Education
Location: Lisbon, Portugal | On-site
Employment Type: Full-time
Languages:German+ English
Monthly salary: 1300 Euro gross
We are looking for anGerman-speaking Marketing Customer Support Agent to support advertisers on a digital advertising platform. This role focuses on paid campaign support, digital marketing assistance, and advertiser experience, requiring strong marketing knowledge and customer service skills.
- Support advertisers with paid campaign setup, optimization, and troubleshooting
- Provide guidance on campaign performance and platform tools
- Deliver high-quality customer service to marketing clients
- Assist clients via phone, email, or chat
- Maintain accurate documentation in internal systems
- Initial schedule (12-hour window):
- Monday to Sunday: 07:00 – 19:00
- Shifts: 07:00 – 16:00 or 10:00 – 19:00
- 2 rotational days off
- Fluent German and English
- Experience in paid campaign management (mandatory)
- Degree in Marketing or a related field
- Proven experience in Digital Marketing
- Previous experience in a Contact Centre or Service Program for an Advertising Technology company
- Strong understanding of social media platforms and digital advertising fundamentals
- Customer-oriented mindset with strong communication skills
- Ability to work independently and as part of a team
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.