(native Italian) Chat Support Consultant, crypto (Remote)

SupportYourApp; Remoto; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A leading Support-as-a-Service provider is seeking a Chat Support Consultant to deliver high-quality customer support in crypto trading. The ideal candidate should be a native Italian speaker with strong English skills and have at least 6 months of live chat experience. You will build lasting customer relationships and work in a flexible, remote environment while maintaining a proactive, customer-focused attitude. Join a multicultural team and unlock your potential with us!

Servizi

Flexible schedule

Fully remote cooperation

Inclusive international environment

Rewards for referrals

Development opportunities

Competenze

• At least 6 months of experience supporting customers in a chat-based role.
• Basic knowledge of finance or experience in banking/payment service.
• Understanding of crypto industry is an advantage.

Mansioni

• Deliver high-quality customer support via live chat and email.
• Build lasting relationships with customers.
• Communicate effectively with developers and specialists.

Conoscenze

Native Italian speaker

C1-level English skills

Live chat support experience

Analytical thinking

CRM experience

Proactive attitude

Strumenti

Salesforce

Descrizione del lavoro

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world's leading SaaS, software, or hardware solutions?

Join our community as a Chat Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let's see what it takes.

What you will do

• Deliver high-quality customer support in crypto trading via live chat and email, promptly addressing inquiries and complaints
• Build strong and lasting customer relationships
• Keep up with evolving tools and technology
• Handle sensitive customer data with care and security
• Apply the latest and greatest customer happiness practices
• Maintain deep understanding of client solutions and meet KPI
• Be a part of fast-paced environment requiring strong focus, commitment, and adaptability to different shifts including weekends and holidays
• Communicate with developers and cross-functional specialists

What you need to succeed in this role

• Native Italian speaker with C1-level English skills
• At least 6 months of live chat support experience, preferably in crypto or financial services
• Basic financial knowledge or payment/banking experience is preferred
• Crypto industry knowledge is a plus
• CRM experience in Salesforce is an advantage
• Strong analytical thinking and research skills
• Positive, proactive and responsible attitude
• Personal computer (at least 8 Gb of RAM) with a stable internet connection (minimum 50 Mbps download and 40 Mbps upload)

Will be a great plus

• CRM systems expertise

Benefits

• Flexible schedule
• Opportunity to cooperate fully remotely
• Inclusive international environment
• Compensation in USD
• Rewards for referring friends
• Balance between project workload and personal time, but also - internal health policy
• Responsive leadership interested in your development and long-lasting cooperation
• Greenhouse conditions for self-development
• A culture built on trust, with no time-tracking requirements
• The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected

You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.

So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!

Over 1200+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.

Know someone perfect for the role? Refer them and get rewarded!

We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law. Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.