puestos de Chat en Italia

German speaking Customer Service Specialist – L... Rome, Metropolitan City of Rome Capital, Italy

Start Date: 8 January 2026

Location: Lisbon, Portugal

Work Model: On-site

Contract Type: Fixed-term contract (CDD – 6 months)

Work Schedule: Monday to Friday : 06:00 – 22:00 (rotational shifts)

Days off: Saturday & Sunday

Uber support up to 25.00 € for early shifts starting at 06:00

We are looking for a German speaking Customer Service Specialist to support users of a digital-focused platform. This role is ideal for candidates with interest or background in digital marketing and/or web design, who enjoy combining customer interaction with technical understanding. You will assist users across multiple channels while representing the brand’s voice consistently and professionally.

• Support users with pre‑sales, general inquiries, and technical issues
• Handle interactions via phone, email, chat, social media, and messaging channels
• Adapt tone and communication style for both private and public channels
• Manage customer escalations and follow defined escalation processes
• Document all interactions accurately in internal systems
• Collaborate with internal teams to ensure high service quality

• Native‑level German
• English proficiency at B2 level or higher
• Mandatory: experience or solid knowledge in digital marketing and/or web design
• Strong communication and problem‑solving skills
• Comfortable working in a structured, multi‑channel support environment
• Nice to have: experience in technical customer support (voice/email/chat)
• Nice to have: technical troubleshooting background

• Performance bonus: 180 € for 12 months
• Meal allowance: 7.23 € net per working day

• Health insurance available from day one with a monthly contribution. Fully covered by the employer after 6 months.
• Relocation package included; details will be shared in the next step.

• Country: Portugal
• Office‑based role in Lisbon
• International and supportive working environment