Marketing Customer Support Agent –German Speaker

Essence Coaching Group; Milano; In loco; EUR 10.000 - 30.000; Tempo pieno

Descrizione del lavoro

A leading digital marketing firm in Milano is seeking a German-speaking Marketing Customer Support Agent. The role involves supporting advertisers on a digital advertising platform with campaign setup and optimization while delivering exceptional customer service. The ideal candidate has a degree in Marketing, proven experience in digital marketing, and strong communication skills. This full-time position requires fluency in German and English, and offers a monthly salary of €1,300 gross.

Competenze

• Fluent in German and English, both written and spoken.
• Experience in managing paid advertising campaigns is mandatory.
• Understanding of social media platforms and digital advertising fundamentals.

Mansioni

• Support advertisers with paid campaign setup and optimization.
• Provide guidance on campaign performance and platform tools.
• Deliver high-quality customer service to marketing clients.

Conoscenze

Fluent German

Fluent English

Customer-oriented mindset

Strong communication skills

Experience in paid campaign management

Formazione

Degree in Marketing or a related field

Descrizione del lavoro

Marketing Customer Support Agent –German Speaker

Location: Lisbon, Portugal | On-site
Employment Type: Full-time
Languages:German+ English
Monthly salary: 1300 Euro gross

Role Overview

We are looking for anGerman-speaking Marketing Customer Support Agent to support advertisers on a digital advertising platform. This role focuses on paid campaign support, digital marketing assistance, and advertiser experience, requiring strong marketing knowledge and customer service skills.

Key Responsibilities

• Support advertisers with paid campaign setup, optimization, and troubleshooting
• Provide guidance on campaign performance and platform tools
• Deliver high-quality customer service to marketing clients
• Assist clients via phone, email, or chat
• Maintain accurate documentation in internal systems

Schedule

• Initial schedule (12-hour window):
  • Monday to Sunday: 07:00 – 19:00
  • Shifts: 07:00 – 16:00 or 10:00 – 19:00
  • 2 rotational days off

Requirements

• Fluent German and English
• Experience in paid campaign management (mandatory)
• Degree in Marketing or a related field
• Proven experience in Digital Marketing
• Previous experience in a Contact Centre or Service Program for an Advertising Technology company
• Strong understanding of social media platforms and digital advertising fundamentals
• Customer-oriented mindset with strong communication skills
• Ability to work independently and as part of a team