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Mercier Consultancy MD is excited to announce a fantastic opportunity for Spanish Speaking Customer Service Representatives for a leading Household Appliances Company in Greece. This role is tailored for individuals who are enthusiastic about customer service and household products. As a customer service representative, you will be the first point of contact for Spanish-speaking customers, helping them with their inquiries and ensuring their satisfaction with our products.

• Handle customer inquiries regarding household appliances, including product information, order status, and service support via phone, email, and chat in Spanish
• Provide accurate information about product features, specifications, and pricing
• Assist customers with troubleshooting and technical issues related to their appliances
• Resolve customer complaints effectively and efficiently, ensuring a positive experience
• Document all customer interactions in the CRM system for accurate follow-up and quality assurance
• Work collaboratively with technical and product support teams to address customer needs
• Stay updated on product knowledge and industry trends to offer relevant advice to customers

• Fluency in Spanish (both written and spoken) is essential; knowledge of Greek or English is a plus
• Experience in customer service, preferably in the household appliances or retail industry
• Strong communication skills and a customer-oriented attitude
• Ability to troubleshoot and resolve customer issues efficiently
• Excellent multitasking skills and the capacity to thrive in a dynamic environment
• Familiarity with CRM software and customer service tools is beneficial
• Willingness to work flexible hours, including evenings and weekends as necessary

What We Offer:

• Competitive Monthly Salary
• 2 Extra Salaries Per Year
• Fully Paid Relocation Package
• Fully Paid Training
• Health Insurance
• And Much More..