puestos de Cameriere Di Sala en Italia
Restaurant Manager - Palazzo Cordusio Gran Melià Hotel
Meliá Hotels International
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CAMERIERE/A PART TIME 20H - OUTLET VICOLUNGO
ADECCO ITALIA S.p.A.
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Restaurant Manager - Palazzo Cordusio Gran Melià Hotel
Descripción de la vacante
A leading hotel group in Milan is seeking a Restaurant Operations Manager. You will oversee daily operations, ensuring high-quality service while managing financial performance and staff development. Strong fluency in Italian and English is required, along with leadership skills and experience in hospitality management. This role offers an exciting opportunity to enhance guest experiences.
Formación
- Strong leadership skills to manage restaurant operations and staff.
- Ability to analyze financial performance and manage budgets.
- Experience in customer service and engagement activities.
Responsabilidades
- Oversee daily restaurant operations and ensure high service standards.
- Manage inventories, financial performance, and staff development.
- Implement brand standards and enhance guest experiences.
Conocimientos
Herramientas
Empresas : Meliá Hotels International
Organize and supervise the restaurant operations to ensure high-quality service, contributing to the achievement of the Food & Beverage departments financial, quality, people development, and operational objectives.
- Oversee daily restaurant operations: products, orders, service standards, and menu planning.
- Manage inventories, stock levels, suppliers, and orders through SAP.
- Monitor maintenance, HACCP controls, and cleaning schedules.
- Review customer feedback (Review Pro, social media) and implement improvement plans.
- Participate in briefings and management meetings to follow up on performance and results.
- Control staff costs, productivity KPIs, and F&B investments (budget and PAI).
- Understand and manage the departments budget, supporting the Head of Department with forecasts.
- Monitor financial performance and deviations from targets.
- Ensure efficient ordering and use of materials and services in line with company procedures.
- Support and participate in talent identification and staff development.
- Promote HR tools and initiatives (development plans, climate surveys, internal programs).
- Assist in recruitment and team promotion through social media.
- Encourage team engagement and participation in wellness programs.
- Ensure the correct implementation of brand standards and service philosophy.
- Personalize the guest experience, anticipate needs, and resolve incidents effectively.
- Share Voice of the Customer objectives and lead improvement actions when necessary.
- Ensure the team is informed about hotel services, events, and experiences to promote them to guests.
- Be familiar with the hotels evacuation plan and safety procedures.
- Ensure compliance with Occupational Health and Safety policies.
- Guarantee proper use and training on personal protective equipment (PPE).
LOCATION : Palazzo Cordusio, Milan, Italy
- Fluent in Italian and English (both spoken and written) mandatory.
- Knowledge of additional languages will be considered an advantage.
* El índice de referencia salarialse calcula en base a los salarios que ofrecen los líderes de mercado en los correspondientes sectores. Su función es guiar a los miembros Prémium a la hora de evaluar las distintas ofertas disponibles y de negociar el sueldo. El índice de referencia no es el salario indicado directamente por la empresa en particular, que podría ser muy superior o inferior.