Jobs in Semarang, Indonesia
Master Teacher Matematika Brain Academy - Klaten (Merbabu)
Ruangguru for Business
Quality Assurance
PT Multay International Indonesia
Discover more opportunities than anywhere else. Find more jobs nowWarehouse Supervisor
PT Aini Heating Technology
Malibu Beachfront Semarang - LokerHotelier.com
LokerHotelier.com - Lowongan Kerja Hotel, Resort, Villa, Restaurant, Spa & Gym
Connect with headhunters to apply for similar jobsSales Engineer (m/f/x) – Semarang
Beckhoff Automation Brazil
Beauty Advisor (Semarang)
Euromedica Group
Gumaya Tower Hotel Semarang - Loker Hotelier
LokerHotelier.com - Lowongan Kerja Hotel, Resort, Villa, Restaurant, Spa & Gym
POP Hotel Pemuda Semarang - Loker Hotelier
LokerHotelier.com - Lowongan Kerja Hotel, Resort, Villa, Restaurant, Spa & Gym
Field Collection Team Leader - Semarang
cermati.com
Kimura Kostay Semarang - LokerHotelier.
LokerHotelier.com - Lowongan Kerja Hotel, Resort, Villa, Restaurant, Spa & Gym
Gets Hotel Semarang - LokerHotelier.
LokerHotelier.com - Lowongan Kerja Hotel, Resort, Villa, Restaurant, Spa & Gym
Hotel Grandhika Pemuda Semarang - LokerHotelier
LokerHotelier.com - Lowongan Kerja Hotel, Resort, Villa, Restaurant, Spa & Gym
Hotel Ciputra Semarang - LokerHotelier
LokerHotelier.com - Lowongan Kerja Hotel, Resort, Villa, Restaurant, Spa & Gym
KHAS Semarang Hotel - Loker Hotelier.
LokerHotelier.com - Lowongan Kerja Hotel, Resort, Villa, Restaurant, Spa & Gym
Malibu Beachfront Semarang - Loker Hotelier.
LokerHotelier.com - Lowongan Kerja Hotel, Resort, Villa, Restaurant, Spa & Gym
Hotel Aruss Semarang - LokerHotelier
LokerHotelier.com - Lowongan Kerja Hotel, Resort, Villa, Restaurant, Spa & Gym
Business Manager (Kepala Cabang) - Semarang
Amartha Financial
Transit Hub Coordinator (Semarang)
byOrange
English Customer Service Agent
Job summary
A leading customer service company is looking for a Customer Service Agent to handle inquiries and complaints via chat. Ideal candidates should possess a diploma or bachelor's degree and English proficiency (B1 above). Responsibilities include troubleshooting customer issues and maintaining professional interactions. This position requires working night shifts and is onsite in Yogyakarta.
Qualifications
- Prior work experience as a Customer Service Agent/Chat Support Agent is a plus.
- Awareness of current affairs and events in respective markets.
- High engagement and teamwork skills.
Responsibilities
- Handle customer inquiries, complaints, and requests through chat.
- Assist customers in navigating products or services.
- Troubleshoot and resolve customer problems.
Skills
Education
- Diploma 3/bachelor’s degree holder
- Prior work experience as a Customer Service Agent/Chat Support Agent is a plus. Fresh graduates are welcomed to apply.
- Good proficiency in English is a must, B1 above.
- Awareness of current affairs and events in the respective markets/countries.
- High on teamwork, engagement, and has the analytical thinking.
- Wiling to work in a night shift.
- Willing to work onsite in Yogyakarta.
- Handling customer inquiries, complaints, and requests through chat.
- Assist customers in navigating our products or services, addressing their questions, concerns, and technical issues.
- Troubleshoot and resolve customer problems, escalating complex issues to higher levels of support when necessary.
- Maintain a high level of professionalism and customer service etiquette in all interactions.
- Document customer interactions, including the nature of inquiries, solutions provided, and any follow-up actions.
- Meet or exceed performance targets, including response time, customer satisfaction scores, and chat volume goals.
- Stay updated on product knowledge and company policies to provide accurate and up-to-date information to customers.
- Collaborate with team members and other departments to ensure consistent and effective customer support.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.