English Customer Service Agent

Concentrix; Jawa Tengah; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading customer service company is looking for a Customer Service Agent to handle inquiries and complaints via chat. Ideal candidates should possess a diploma or bachelor's degree and English proficiency (B1 above). Responsibilities include troubleshooting customer issues and maintaining professional interactions. This position requires working night shifts and is onsite in Yogyakarta.

Qualifications

• Prior work experience as a Customer Service Agent/Chat Support Agent is a plus.
• Awareness of current affairs and events in respective markets.
• High engagement and teamwork skills.

Responsibilities

• Handle customer inquiries, complaints, and requests through chat.
• Assist customers in navigating products or services.
• Troubleshoot and resolve customer problems.

Skills

Customer Service

English proficiency (B1 above)

Analytical thinking

Education

Diploma 3/bachelor’s degree

Job description

Qualifications

• Diploma 3/bachelor’s degree holder
• Prior work experience as a Customer Service Agent/Chat Support Agent is a plus. Fresh graduates are welcomed to apply.
• Good proficiency in English is a must, B1 above.
• Awareness of current affairs and events in the respective markets/countries.
• High on teamwork, engagement, and has the analytical thinking.
• Wiling to work in a night shift.
• Willing to work onsite in Yogyakarta.

Responsibilities

• Handling customer inquiries, complaints, and requests through chat.
• Assist customers in navigating our products or services, addressing their questions, concerns, and technical issues.
• Troubleshoot and resolve customer problems, escalating complex issues to higher levels of support when necessary.
• Maintain a high level of professionalism and customer service etiquette in all interactions.
• Document customer interactions, including the nature of inquiries, solutions provided, and any follow-up actions.
• Meet or exceed performance targets, including response time, customer satisfaction scores, and chat volume goals.
• Stay updated on product knowledge and company policies to provide accurate and up-to-date information to customers.
• Collaborate with team members and other departments to ensure consistent and effective customer support.