Quality Control Assistant - (Coffee)

VOLKOPI INDONESIA; Bandar Lampung; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading coffee company in Lampung, Indonesia is seeking a Quality Assurance professional to ensure coffee processing meets customer standards. You will coordinate with the Quality Head and production teams, conduct inspections, and address quality issues promptly. The ideal candidate has a Bachelor's degree in food science, a Certified Q Grader status, and a minimum of 3 years of experience in the coffee industry. Strong analytical and communication skills are essential for success in this role.

Qualifications

• Minimum of 3 years of hands-on experience in the coffee industry or related field.
• Strong understanding of coffee quality standards.
• Proven ability to lead and collaborate with teams in a dynamic work environment.

Responsibilities

• Conduct inspections, audits, and documentation of Quality Team’s activities.
• Ensure coffee quality standards meet customer expectations.
• Address issues raised by the Quality Team within 24 hours.

Skills

Sample roasting

Cupping setup and cleanup

Analytical skills

Communication skills

Negotiation skills

Microsoft Office Suite proficiency

Education

Bachelor’s degree in food science and technology

Certified Q Grader

Job description

Coordinate with the Quality Head or Trade Team to communicate customer quality specifications to the Production Manager and factory Quality Team.

Conduct inspections, audits, reviews, and documentation of the Quality Team’s activities under Production to ensure coffee processing meets customer expectations.

Ensure the Quality Team shares quality results with the Production Team and that all coffee transferred to storage complies with customer standards.

Timely allocation of coffee for processing (processing & Bulking) and export as per customer requirement, with a target to load Arabica within 3 months and Robusta within 6 months.

Aim for zero consignment rejection upon delivery at the destination.

Address issues raised by the Quality Team under Production within 24 hours; escalate unresolved matters promptly and ensure thorough follow-up.

Ensure all quality staff working under production meet performance targets and monitor quarterly.

Provide manpower planning updates to the Quality Head annually in July.

Ensure the quality team in production uses correct tools with valid certification to analyze coffee.

Ensure the quality team working under production uses correct PPE.

Maintain shipment samples and quality reports accurately.

Skills and Experience

• Bachelor’s degree in food science and technology or a related field.
• Certified Q Grader, with a strong understanding of coffee quality standards.
• Skilled in sample roasting, cupping setup and cleanup, and reporting results using Tastify.
• Minimum of 3 years of hands-on experience in the coffee industry or related field.
• Strong analytical skills with the ability to assess and interpret data effectively.
• Excellent communication skills, both written and verbal.
• Proven ability to lead and collaborate with teams in a dynamic work environment.
• Excellent negotiation, cultural awareness, and interpersonal skills.
• Proficiency in Microsoft Office Suite, especially MS Excel and MS PowerPoint.

Additional questions regarding qualifications, experience, availability, languages, and background checks are part of the application process.

Volcafe, part of ED&F Man Group, is a leading coffee merchant with over 150 years of experience, committed to quality, reliability, and sustainability. PT Volkopi Indonesia, our Indonesian subsidiary, has been operating for over 10 years, partnering with small growers and supplying top-tier roasters worldwide.