Learning & Development Manager

Sofitel; Kuta Selatan; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A prestigious luxury resort in Bali is seeking a passionate Learning & Development Manager to enhance guest experiences through talent development. This role involves leading training initiatives, optimizing learning systems, and developing a strong team. Candidates should have 6+ years in Learning & Development within luxury hospitality and excellent communication skills. Join us in embodying French elegance with Balinese charm.

Qualifications

• Minimum 6 years of experience in Learning & Development, with at least 2–3 years in a managerial role in luxury hospitality.
• Strong knowledge of Sofitel or other international luxury hotel brand standards.
• Excellent facilitation, coaching, and communication skills in English (additional languages a plus).
• Hands-on leader who inspires, engages, and develops multicultural teams.
• Experience with LMS platforms and digital learning solutions.

Responsibilities

• Develop and implement the annual Learning & Development strategy.
• Lead training needs analysis and deliver enhancement programs.
• Facilitate key training programs including luxury mindset and brand immersion.
• Manage and optimize the Accor Academy Learning Management System.
• Partner with department heads for leadership development programs.
• Measure training effectiveness and drive continuous improvement.

Skills

Facilitation skills

Coaching skills

Communication skills

Knowledge of luxury hospitality

Tools

Accor Academy LMS

Digital learning solutions

Job description

Overview

Company Description
Experience the epitome of French-inspired luxury at Sofitel Bali Nusa Dua Beach Resort, a prestigious 5-star beachfront haven boasting tropical gardens and sleek modern architecture. Offers exclusive experiences for ALL members, this magnificent resort provides 413 exquisite rooms, including 39 suites and villas, along with an array of resort facilities.

Indulge in a culinary journey at three restaurants and two bars, rejuvenate at Sofitel FITNESS and Sofitel SPA, and delight in the outdoor and indoor kids club. Additionally, the resort features 24 function venues, including a Grand Ballroom and a Beachfront Ballroom. Discover the ultimate Art de Vivre at Club Millésime, where delectable cuisine, exquisite wines, and Balinese charm await. Nestled in the serene Nusa Dua enclave, this remarkable 5-star beach resort offers easy access to Bali’s tranquil eastern coastline. Just a 10-minute drive from the airport and a short distance from the water sport coastal area of Tanjung Benoa, it is situated within the exclusive resort area of Nusa Dua, showcasing a picturesque sunrise, pristine beach, and a 7 km beachside pathway ideal for morning walks or cycling tours.

Job Description

At Sofitel Bali Nusa Dua Beach Resort, we embody French elegance with Balinese charm. We believe that our Ambassadors are at the heart of delivering exceptional guest experiences. We are looking for a passionate and strategic Learning & Development Manager to lead talent development initiatives, uphold Sofitel brand standards, and cultivate a strong learning culture across the resort.

Responsibilities

• Develop and implement the annual Learning & Development strategy aligned with Sofitel standards and business objectives.
• Lead training needs analysis and deliver programs that enhance guest service, luxury standards, and compliance.
• Facilitate key training programs including Heartist culture, Sofitel Service Excellence, Luxury Mindset, and brand immersion.
• Manage and optimize the Accor Academy Learning Management System (LMS) to ensure effective delivery and record-keeping.
• Partner with department heads to build team capabilities, succession pipelines, and leadership development programs.
• Measure training effectiveness and drive continuous improvement in employee engagement, guest satisfaction, and service quality.
• Represent the resort as a brand culture ambassador, ensuring every learning initiative reflects Sofitel values.

Qualifications

• Minimum 6 years of experience in Learning & Development, with at least 2–3 years in a managerial role in luxury hospitality.
• Strong knowledge of Sofitel or other international luxury hotel brand standards.
• Excellent facilitation, coaching, and communication skills in English (additional languages a plus).
• Hands-on leader who inspires, engages, and develops multicultural teams.
• Experience with LMS platforms (Accor Academy and INES preferred) and digital learning solutions.