Front Desk Agent | AYANA MidPlaza JAKARTA

AYANA Hospitality; Jakarta Pusat; On-site; IDR 250.794.000 - 334.393.000; Full time

Job summary

A leading hotel group in Jakarta is seeking a Front Desk Agent who can communicate in Mandarin. You will provide exceptional service, manage check-in/check-out procedures, and address guest inquiries. Ideal candidates will have 2-3 years of experience, strong organizational skills, and a customer-focused approach. Join our team to enhance the guest experience with professionalism.

Qualifications

• 2-3 years of experience in a similar role.
• Ability to compute accurate mathematical calculations.
• Ability to clearly communicate in English and Mandarin.
• Previous cashiering experience.
• Strong organizational skills.

Responsibilities

• Perform efficient check-in and check-out procedures for guests.
• Manage reservations via online platforms and phone inquiries.
• Handle guest complaints and issues in a timely manner.
• Maintain accurate records of bookings and payments.

Skills

Communication in Mandarin

Customer service skills

Mathematical calculations

Organizational skills

Tools

PMS Opera

Job description

We invite applications for the position of Front Desk Agent (Mandarin Speaker) at AYANA MidPlaza, JAKARTA. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional service and assistance throughout their stay. Your ability to communicate effectively in Mandarin and English will enhance the experience for our Mandarin-speaking clientele, ensuring their needs are met with professionalism and care.

Responsibilities:

• Perform efficient check-in and check-out procedures for guests.
• Manage reservations via online platforms and phone inquiries.
• Provide information about hotel services and local attractions.
• Handle guest complaints and issues in a timely manner.
• Coordinate closely with housekeeping and maintenance departments to ensure guest satisfaction.
• Maintain accurate records of bookings, payments, and guest interactions.

• Having 2-3 years of experience in a similar role
• Ability to compute accurate mathematical calculations.
• Ability to clearly and pleasantly communicate in English with guests/visitors, management, and co-workers to their understanding, both in person and by telephone (Mandarin Speaker will be an advantage)
• Ability to provide legible communication and directions.
• Previous cashiering experience.
• Knowledge of computers. PMS Opera
• Strong communication and customer service skills.
• Ability to work flexible hours, including weekends and holidays.
• Familiarity with hotel management software is an advantage.
• Strong organizational skills and a detail-oriented approach