Customer Service Officer (Bali)

PT. Mowilex; Provinsi Bali; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading company in the coating industry in Indonesia is seeking a Customer Service Officer to manage inquiries and support customers. The ideal candidate should have a diploma degree, strong communication skills, and at least 1 year of experience in a customer service role. You will ensure proper management of promotional documents and provide excellent customer support in a fast-paced environment.

Qualifications

• Minimum 1 year of proven experience as a Customer Service Officer or in a similar role.
• Ability to handle customer inquiries and complaints effectively.
• Willingness to work in a fast-paced and customer-focused environment.

Responsibilities

• Prepare and manage various documents related to Tinting Machine operations.
• Facilitate the registration of new outlet openings.
• Provide customer service support for store customers communicating via telephone.
• Verify customer achievement data for trade promotions.

Skills

Strong communication skills

Interpersonal skills

Problem-solving mindset

Organizational skills

Ability to work in a team

Education

Diploma degree in any major

Tools

CRM systems

Call center software

Job description

Overview

Responsibilities

• Ensure that the Tinting Machine MOU is properly prepared and duly signed by all relevant parties (Sales, Branch, and Customer).
• Facilitator for registering new outlet openings with the Finance Department.
• Ensure that all internal memos are accurately recorded in the system and assigned official reference numbers in accordance with Sales Department regulations.
• Prepare cost ratio tables for Sales Promotion Programs.
• Ensure that Sales Promotion Program proposals are reviewed, agreed upon, and signed by the relevant stakeholders (Finance & Sales).
• Verify customer achievement data for trade promotion programs within the assigned area of responsibility.
• Prepare customer winner data for trade promotion programs.
• Prepare tables for trade promotion programs facing issues or delays.
• Draft solution proposals for trade promotion challenges and distribute them to the necessary departments.
• Issue internal memos for customer requests regarding trade promotion prizes converted into alternative forms.
• Enter mandatory issue into the Epicor system.
• Manage the renewal of SKPD documents.
• Update monthly RSA targets versus sales performance for national retail.
• Provide customer service support for store customers communicating with Mowilex via telephone.

Qualifications

• Minimum education: Diploma degree in any major.
• Strong communication and interpersonal skills.
• At least 1 year of proven experience as a Customer Service Officer (CSO) or in a similar role.
• Ability to handle customer inquiries and complaints effectively with a problem-solving mindset.
• Familiarity with CRM systems, call center software, or related customer service tools.
• Strong organizational skills and attention to detail.
• Ability to work both independently and collaboratively in a team environment.
• Willingness to work in a fast-paced and customer-focused environment.