Customer Service - Ocean Exports

PT Dgl Expedisi Indonesia; Jakarta Utara; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A logistics service provider in Jakarta Utara is seeking a skilled Operations Executive to manage daily logistics operations. The role involves ensuring timely shipment completion, coordinating with multiple stakeholders, and processing export documentation. Ideal candidates will have at least 2 years in a customer service position within logistics, possess strong communication skills, and be proficient in industry-specific systems. Competitive salary and benefits are offered.

Qualifications

• Minimum of 2 years in a customer service role within logistics or export operations.
• Strong communication skills and ability to coordinate with multiple internal and external stakeholders.
• Proficiency in using shipping and logistics systems (e.g., AMS, ISF).

Responsibilities

• Handle day-to-day operations at the branch ensuring timely execution of shipments.
• Update the system on new bookings and coordinate with shippers.
• Process export documentation and obtain custom clearance on time.
• Coordinate with the warehouse team for timely collection/delivery.
• Plan shipments with buying offices and shipping lines.

Skills

Freight forwarding experience

Customer service

Strong communication skills

Coordination with stakeholders

Proficiency in shipping systems

Job description

Our company has a proven ability and a hard‑won reputation of delivering hassle‑free service to our clients over the last 40 years. We are considered to be one of the top International Logistics Service Providers in the Asia Pacific region, catering to the needs of exporters and importers who seek flexibility, efficiency, competitive pricing and a guarantee of on‑time delivery to meet their business goals.

Responsibilities

• Handle day‑to‑day operations at the branch, ensuring hassle‑free and timely execution of shipments.
• Update the system on new bookings and coordinate with shippers to arrange goods by sea freight.
• Process export documentation with the brokerage department and obtain custom clearance on time.
• Coordinate with the DGL warehouse team for timely collection/delivery to CFS.
• Plan shipments with buying offices, 3PL providers, and shipping lines to secure the best possible price for customers.
• Support the Ocean Export team to secure space with carriers/onwards as necessary.
• Update shippers and destination agents with vessel planning and monitor cargo arrival at the seaport.
• Monitor and verify shipper’s and consignee’s documents (Commission Invoice, P. List, NPE, PEB, PIB, LPBC).
• Send pre alerts to agents and process necessary communications referring to shipment status.
• Create AMS / ISF / ACI documentation and control payment credit terms.

Qualifications

• Experience in freight forwarding, customer service, and sales roles.
• Minimum of 2 years in a customer service role within logistics or export operations.
• Strong communication skills and ability to coordinate with multiple internal and external stakeholders.
• Proficiency in using shipping and logistics systems (e.g., AMS, ISF).