CISCO NETWORK ENGINEER

PT. INTERNET PRATAMA INDONESIA TBK; Kota Semarang; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A leading network solutions company in Semarang is seeking a Network Infrastructure Engineer to provide technical support and ensure smooth operation of network devices at client sites. The ideal candidate will have a Bachelor’s degree in Computer Science and at least 3 years of experience in network engineering. Strong problem-solving and communication skills are essential for success in this role.

Qualifications

• 3 years experience as Network Infrastructure Engineer.
• Good understanding of TCP/IP, routing, switching, VLANs, firewalls.
• Hands-on experience in troubleshooting network issues.

Responsibilities

• Act as the primary technical contact at the client site for network-related issues.
• Provide first-level and second-level support for network devices.
• Monitor, troubleshoot, and resolve network connectivity issues.

Skills

Networking fundamentals

Troubleshooting hardware

Problem-solving skills

Communication skills

Customer service skills

Education

Bachelor of Computer Science/Information Engineering/Information System

Job description

Overview

As an engineer who is responsible for providing technical support and ensuring the smooth operation of network devices and related infrastructure at the client’s location. This role requires active standby on-site to respond promptly to incidents, perform preventive and corrective actions, and maintain client satisfaction.

Placement: Semarang

Requirements

• Bachelor of Computer Science/Information Engineering/Information System
• 3 years experience as Network Infrastructure Engineer
• Good understanding of networking fundamentals (TCP/IP, routing, switching, VLANs, firewalls)
• Hands-on experience in troubleshooting hardware and network connectivity issues
• Strong problem-solving skills with the ability to work independently on-site
• Good communication and customer service skills

Key Responsibilities

• Act as the primary technical contact at the client site for network-related issues
• Provide first-level and second-level support for network devices (routers, switches, firewalls, wireless access points, etc.)
• Monitor, troubleshoot, and resolve network connectivity and performance issues in a timely manner
• Perform preventive maintenance activities according to schedule and company standards
• Assist in the installation, configuration, and testing of new or replacement network equipment
• Maintain detailed records of incidents, troubleshooting steps, and resolutions
• Escalate complex issues to senior engineers or backline support when required
• Coordinate with the client’s IT team and internal support teams to ensure smooth operations