Agent Contact Center Mandarin Speaker - Semarang Site

PT Transcosmos Indonesia; Kota Semarang; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A global digital transformation partner is seeking a Call Centre Operator in Semarang. The ideal candidate will handle customer complaints, have effective communication skills, and proficiency in Mandarin (HSK 3). Candidates must hold a diploma with a minimum GPA of 2.75. Experience in customer service is preferred but fresh graduates are welcome to apply. The role requires willingness to work in shifts.

Qualifications

• Indonesian citizen with a minimum Diploma, GPA min 2.75 preferred.
• Preferably with customer service experience; fresh graduates welcome.
• Willing to work in shifts.

Responsibilities

• Handle customer's complaints and provide information.
• Make reports on customer complaints and follow-up actions.

Skills

Effective communication skills

Proficient in Mandarin (HSK 3)

Basic office software proficiency

Education

Diploma in any related field

Tools

Word

Excel

PowerPoint

Job description

Handling customer's complaints and providing information.

Making reports on customer complaints and follow-up actions to resolve issues.

Requirements

• Indonesian citizen with a minimum Diploma in any related field, GPA min 2.75 preferred.
• Preferably with customer service or similar experience, but fresh graduates are welcome to apply.
• Proficient in Mandarin at HSK 3 level.
• Effective communication skills, both written and verbal, with internal and external customers.
• Proficiency in basic office software: Word, Excel, PowerPoint.
• Willing to work in shifts.
• Willing to be placed in Semarang.

How many years of experience do you have as a Call Centre Operator?

PT Transcosmos Indonesia, a joint venture between Transcosmos Inc. and CBN (a member of the Salim Group), is a global digital transformation partner specializing in customer experience solutions and digital marketing services.

We offer integrated services including omni-channel contact center and BPO solutions for banking & finance, social networking, e-commerce, digital marketing, website & app development, digital ads & KOL, and social media management.

At TCID, we combine skilled professionals with cutting-edge technology to deliver exceptional services.