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Process Improvement Specialist
Job summary
A US law firm is seeking a Process Improvement Specialist for their London office. The role involves driving operational excellence through workflow analysis and redesign, while acting as a liaison between end-users and technical teams. Candidates should have law firm experience in business analysis and process improvement. This position offers a competitive salary, hybrid working model, and additional perks including free lunches and discretionary bonuses.
Benefits
Qualifications
- Law firm experience in business analysis, process improvement, and legal operations.
- Ability to translate complex requirements into clear, actionable solutions.
- Familiarity with legal tech platforms and collaboration tools.
Responsibilities
- Map current-state workflows and document requirements.
- Partner with IT to deploy tools like document automation.
- Serve as liaison between lawyers and delivery teams.
Skills
Our US law firm client is seeking a Process Improvement Specialist to drive operational excellence by analysing and redesigning legal and business workflows in their London office. In this role, you will act as a bridge between end-users and technical teams, blending hands‑on project delivery with effective change management.
- Competitive salary
- £100 monthly employee contribution that can be used for lunch or other expenses
- Free lunch every Wednesday, discretionary bonuses, and more!
- 09:30-17:30 (Monday-Friday)
- Hybrid working (4 days in the office / 1 day WFH)
- Map current‑state workflows, identify friction points, document requirements, and design improved procedures using appropriate methodologies.
- Partner with Innovation and IT to deploy and integrate tools (e.g., document automation, AI‑enabled review, collaboration platforms).
- Serve as liaison between lawyers, business stakeholders, and delivery teams.
- Triage, elevate, and coordinate resolution of user issues and enhancement requests.
- Contribute to cross‑functional initiatives (practice groups, Pricing, Practice Management, LPM, KM).
- Run workshops, focus groups, and feedback loops.
- Develop training and 1:1 coaching.
- Monitor usage to surface insights and iterate.
- Law firm experience in business analysis, process improvement, and legal operations.
- Ability to translate complex requirements into clear, actionable solutions.
- Familiarity with legal tech platforms and collaboration tools.
- Knowledge of process improvement methodologies and KPI/benefits tracking.
- Strong analytical skills and comfort working with data.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.