IT Support Technician

Smigroupuk; Petersfield; On-site; GBP 35,000; Full time

Job summary

A technology company in Petersfield is seeking a proactive IT Support Technician to provide first and second line support for their IT infrastructure and applications. This role involves troubleshooting, managing user equipment, and supporting staff across multiple locations. Ideal candidates will have expertise in Windows and SaaS applications, along with strong communication skills. The position offers a salary of £35,000 and various employee benefits including remote work options and bonus schemes.

Benefits

Entry into Growth by Sharing bonus scheme

25 days annual leave plus bank holidays

Wellbeing activities and company events

1 day WFH each week

Friday 4pm finish

Qualifications

• Understanding of Windows operating systems and M365 applications.
• Ability to diagnose and resolve hardware and software issues.
• Experience with Azure configuration including Entra ID and Intune.

Responsibilities

• Providing first and second line support for IT infrastructure and applications.
• Purchasing and configuration of new user equipment.
• IT inductions for new starters.

Skills

Understanding of Windows operating systems

Microsoft M365 applications

Diagnosing hardware and software issues

Azure configuration (Entra ID and Intune)

Managing SaaS applications

Problem-solving skills

Communication skills

Networking fundamentals

Tools

Jira

Job description

Our systems at SMI are the backbone of what we do, and how we ensure that we deliver a great service to all of our customers. We’ve grown a lot recently and are still on our journey to get even bigger, so to ensure the IT team can help everyone get the most out of the technology they use every day, we’ve created a brand new IT Support team.

Our IT Team is growing and we’re seeking a proactive and personable IT Support Technician to provide first and second line support to for our business applications and user devices. You’ll be the first point of contact for technical support, helping to keep our systems running smoothly.

What will I be doing?

• Providing first and second line support for IT infrastructure and applications
• Purchasing and configuration of new user equipment based on SMI specifications
• IT inductions for new starters
• Running IT starter, mover, leaver processes
• Maintaining an IT asset register
• Management of tickets in Jira
• Documentation of issue resolutions
• Providing support to our Petersfield Head Office as well as our Distribution Centre and Manufacturing facility, both based in Fareham

What do I need?

To become an IT Support Technician with SMI you will need:

• An understanding of Windows operating systems and Microsoft M365 applications
• Ability to diagnose and resolve hardware and software issues
• Experience with Azure configuration including Entra ID and Intune
• Experience managing SaaS based applications
• Strong problem solving and communication skills
• It would also be great if you had knowledge of networking fundamentals

Why join SMI?

SMI is an employee-focused company with a strong family-run history. We understand that our massive success is all thanks to our staff who demonstrate our values in everything they do. We put our staff at the forefront of our business, giving them autonomy and recognition to create meaningful and lasting careers in a fun and progressive environment.

By joining SMI, you will receive:

• A salary of £35,000
• Entry into our Growth by Sharing bonus scheme following probation
• 25 days annual leave plus bank holidays, increasing after 3 years of service
• Perks and wellbeing activities including our Values Champion Nomination Scheme, EAP scheme, and regular company events
• 1 day WFH each week
• Friday 4pm finish

How do I apply?

To become an IT Support Technician with SMI simply hit "Apply Now" and send us your CV. If you have any questions about the role, please feel free to get in touch with the Team at [e-mail]

SMI are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.