Embed Account Manager

Kota; Greater London; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A forward-thinking company in insurance is looking for an Account Manager to join their team. In this role, you will manage enterprise clients, expand their usage of the Kota Embed product, and ensure they get the most value from it. With at least 2 years of experience in a similar role, you will thrive in a fast-paced environment and help shape the future of embedded insurance. This position offers competitive benefits and a chance to make a significant impact.

Benefits

Health Insurance via Kota (€1,800 toward a plan of your choice)

Workplace Pension with matched contributions up to 5%

WFH stipend to support your home office

Generous Paid Time Off

Annual company‑wide offsite + dedicated team offsite

Qualifications

• 2+ years' experience in account management, partnerships, or customer success.
• Comfortable with basic forecasting and identifying opportunities.
• Experience in health insurance, benefits, EOR/GP, or SaaS environments is a plus.

Responsibilities

• Expand client usage across new countries and product modules.
• Act as the primary point of contact for post-launch Embed clients.
• Monitor account performance across revenue, lives, and satisfaction.

Skills

Relationship-building skills

Commercial mindset

Proactive operator

Strong communication

Job description

About Kota

Kota is reimagining insurance and retirement benefits for the modern workforce. Through our two flagship products - Kota Platform, the first fully integrated benefits platform, and Kota Embed, our embedded insurance solution - we’re making benefits more accessible, valued, and global. Today, we power benefits for tens of thousands of employees at Europe’s most forward-thinking companies, including Carwow, Tines, Zoe, and Remote. Founded in 2022, Kota has raised more than €20M from leading investors like EQT Ventures, Eurazeo, Northzone, and Frontline, along with founders and execs from Workday, Remote, Personio, OpenAI, and more.

The Role

We’re hiring an Account Manager to join our Embed team and own the post-launch success of our embedded partners. As we expand rapidly into new geographies and onboard increasingly complex enterprise clients, we need someone who can drive growth, strengthen relationships, and ensure our partners realise the full value of Kota Embed.

In this role, you’ll manage a portfolio of enterprise and mid-market clients as their strategic commercial partner. You’ll drive expansion across new countries, deepen stakeholder relationships, and surface insights that shape our product and operational priorities. You’ll help define how we scale embedded insurance globally and build this function from the ground up.

You’ll be joining at a moment of rapid momentum for Embed, where new clients, markets, and opportunities are coming online quickly - creating both challenge and real opportunity to drive meaningful impact.

Location: London / Dublin

What You’ll Do

Drive Client Growth

• Expand client usage across new countries, product modules, and eligible populations.

• Build and maintain clear account plans, growth forecasts, and expansion roadmaps.

• Identify upsell or expansion triggers early and coordinate internally to execute them.

Own Strategic Relationships

• Act as the primary point of contact for post-launch Embed clients.

• Build deep, multi-level relationships across client Product, Ops, and Commercial teams.

• Run structured QBRs that align stakeholders and drive long‑term partnership value.

Manage Escalations & Delivery Health

• Own client‑level escalations (not consumer queries) and coordinate resolution across:

  • Product

  • Integrations

  • Expansion & Benefits

  • Embed Operations

• Communicate proactively and transparently with clients during issues or delays.

Insights & Performance Tracking

• Monitor account performance across revenue, lives, satisfaction, and operational health.

• Surface trends, risks, and opportunities early - and translate them into clear action.

• Provide structured feedback to Product, Expansion, and Ops to inform roadmap and prioritisation.

Champion the Voice of the Client

• Distil client feedback into actionable insights for the wider business.

• Help shape the Embed partnership model, client lifecycle, and expansion strategy as we scale.

About You

• 2+ years' experience in account management, partnerships, customer success, or a similar client‑facing role.

• Strong relationship‑building skills with confidence working with senior stakeholders.

• Commercially minded: comfortable with basic forecasting, identifying opportunities, and supporting commercial conversations.

• A proactive operator who thrives in fast‑paced, high‑growth settings and isn’t afraid to create clarity where none exists.

• Highly organised, structured, and calm under pressure – able to manage multiple clients at pace.

• Strong communicator who can simplify complexity for clients and internal stakeholders.

• Able to understand how API‑driven or embedded products work (no deep technical knowledge needed).

• Experience in health insurance, benefits, EOR/GP, or SaaS/fintech environments is a plus.

• We’re looking for someone who is energised by rapid growth, evolving client needs, and building in motion.

Our Values

• Have Integrity - We care deeply about our why and it won’t jeopardise our how.

• Care Deeply - Our products are our story, we look at the details, go the extra mile to delight customers.

• Own Your Ship - Ask why, do the work, get the data, solve the problem, be an owner.

• Raise the Bar - We continuously look to push past good enough expect more, move faster, and never stop raising your and the team’s standards.

• Play to Win - We exist because we decided to say no to the norm – now we do this everyday.

Kota Benefits

• Health Insurance via Kota (€1,800 toward a plan of your choice)

• Workplace Pension with matched contributions up to 5% via Kota

• WFH stipend to support your home office

• Generous Paid Time Off – work hard and recharge fully

• Annual company‑wide offsite + dedicated team offsite