Application Support Analyst II

Jazwares; Glasgow; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading toy company in Glasgow is seeking an Application Support Analyst II to manage the application lifecycle, react to complex incidents, and enhance critical business applications. The ideal candidate will have a Bachelor's Degree, strong skills in systems architecture, problem-solving, and effective communication. This role also offers an opportunity for partial remote work and a competitive benefits package including a flexible work schedule.

Benefits

100% company-paid medical insurance

401(K) retirement program with matching

Flexible work schedule

Tuition reimbursement

Community service opportunities

Qualifications

• Strong understanding of Systems Architecture.
• Proven ability in problem-solving and analytical thinking.
• Effective communication and collaboration skills to work across diverse technical and business teams.

Responsibilities

• Assist application support teams in managing the application lifecycle.
• Administer and drive enhancements for critical enterprise applications.
• React swiftly to complex incidents and prioritize resolution.
• Provide technical support for EDI platforms.
• Ensure applications adhere to architecture and security standards.
• Identify and implement operational improvements.
• Monitor and maintain SLAs for applications.

Skills

Systems Architecture

Problem-solving

Analytical thinking

Effective communication

Collaboration

Education

Bachelor’s Degree

Job description

As an Application Support Analyst II, you will be a critical part of the IT team, driving the stability, performance, and strategic evolution of our core business applications. This is a highly visible role where you will act as a primary liaison between technical teams and business functions, ensuring our essential systems—from initial launch to retirement—meet the highest standards of security, architecture, and performance. You will apply constructive, proactive problem-solving to complex incidents, playing a key role in maintaining operational excellence across the organization.

What You'll Be Doing:

• Application Lifecycle Management:Assist application support teams in managing the full lifecycle of applications within the enterprise portfolio, ensuring smooth transitions from release to retirement.
• System Administration & Enhancement:Administer, maintain, and drive enhancements for critical enterprise applications, including our Product Information Management (PIM) system (e.g., Salsify) and Digital Asset Management (DAM) system (e.g., Bynder).
• Incident & Problem Resolution:Leverage your expertise in Incident and Problem Management to react swiftly and constructively to complex issues, prioritizing resolution based on urgency and business impact.
• Integration & Data Flow Support:Provide technical support for Electronic Data Exchange (EDI) platforms and help troubleshoot and maintain Application and Data Integration patterns (e.g., API, ETL, ELT).
• Architectural & Security Compliance:Collaborate with cross-functional teams to ensure all applications adhere to our internal architecture and security standards.
• Process Improvement:Apply knowledge of Application Development Methodologies (Waterfall or Agile), DevOps practices, and Continuous Integration/Continuous Delivery (CI/CD) to identify and implement operational improvements.
• Service Excellence:Monitor and maintain Service Level Agreements (SLAs) for applications to guarantee reliable service delivery to the business.

Education & Experience Requirements

• Preferred:Bachelor’s Degree.

Key Knowledge, Skills, and Abilities

• Strong understanding of Systems Architecture.
• Proven ability in problem-solving and analytical thinking.
• Effective communication and collaboration skills to work across diverse technical and business teams.

What we offer:

The base salary may vary based on experience, role tenure, performance, industry, and location. Eligibility for the annual performance incentive may apply. Jazwares is a multi-state employer, so the salary range may not apply to other states.

Our benefits package includes basic medical insurance that is 100% company-paid for employees and their children, employee basic life and AD&D insurance, a 401(K) retirement program with Jazwares matching up to 4% of pretax or post-tax deferrals, short and long-term disability, and tuition reimbursement.

Our work environment provides a flexible work schedule that includes a Monday through Thursday on-site, with an optional WFH on Fridays, up to 20 workdays fully remote each year, and Time Off for vacation and sick leave. Through Jazwares Cares, you will have the opportunity to volunteer for up to 16 hours a year on community service projects.

Working at Jazwares

At Jazwares, we believe an innovative idea can come from anywhere and anyone. Through our three pillars, we foster innovation and encourage creativity in every area of our business.

• Passion: Our conviction and enthusiasm show in our products, relationships, and commitment to our community.
• Collaboration: We share one vision worldwide, constantly striving to improve and innovate together.
• Humility: We recognize the value in others and treat everyone with respect. Our strength lies in our people and talent.

Don't miss out on this extraordinary opportunity to be part of the fastest-growing toy company in the industry. Connect with us today, and let's shape the future of play together!

JAZWARES is an equal opportunity employer and does not discriminate in employment on the basis of race, color, sex, religion, national or ethnic origin, citizenship status, ancestry, disability, age, military status, marital status, sexual orientation, or any other characteristic protected by law. Jazwares is committed to providing reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.

Recruitment Safety

Please be wary of unsolicited communications from individuals or websites you are not familiar with, or any communications requesting sensitive personal data or information. All official Jazwares employment information will come from our company email ending in @jazwares.com. Jazwares will never request any monetary payments at any point during its hiring process. If you have any questions about any unsolicited communications, you can reach out to [e-mail]. We look forward to you experiencing a safe and enjoyable application process at Jazwares!

Equal Opportunity Employer
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