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Scheduler
Job summary
A health service organization in the United Kingdom is seeking a Scheduler to ensure prompt and efficient service delivery. The role requires excellent organizational skills, customer service experience, and the ability to connect with clients and health professionals quickly. You'll be responsible for arranging Occupational Health appointments, managing resources, and supporting with various administrative tasks. Successful candidates will thrive in a fast-paced environment with strong KPIs guiding their work.
Qualifications
- Unrivalled organisational skills.
- Excellent customer service.
- Ability to quickly establish rapport with clients and health professionals.
Responsibilities
- Contact clients to arrange Occupational Health appointments.
- Identify appropriate resources for appointments.
- Ensure capacity within diaries.
- Liaise with associates and raise Purchase Orders.
- Book associated travel or accommodation if required.
- Work to KPIs regarding clients contacted and appointments booked.
- Carry out various admin duties.
Here at Latus we have ambitious growth and strategic plans to grow our business over the next year. With this in mind, we are looking to grow our teams and require like minded and professional people to support our journey
The role of a scheduler is a critical function within the Latus Group, ensuring our service delivery is prompt, organised and efficient, but also considering the cost to provide this service as well as the impact on the resource. The postholder will have unrivalled organisational skills, excellent customer service and will be able to quickly establish rapport with both clients and health professionals.
- Contacting exciting clients by telephone or email to arrange Occupational Health Appointment which take place in clinic or by phone / video.
- Identifying the most appropriate resource to fulfil the appointment ensuring that the appropriate margins are made.
- Ensure capacity within the diaries.
- Liaise with associates to resource appointments if required and raise the relevant Purchase Orders.
- Book any associated travel or accommodation if required.
- Working to KPIs regarding volume of clients contacted and appointments booked.
- Carrying out a variety of admin duties and responsibilities as required.
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